If you file a complaint as you announced, our team will try to help you in your situation so you don't have to worry about that.
If you say that you have won a large amount, it is becoming more and more common for casinos or game providers to do some checks to see if everything was in order and in accordance with the rules, and therefore it happens that until the whole thing is resolved, your account will remain blocked. So I wouldn't be negative right away and we'll see what the casino tells you and how it turns out. Of course, if it goes on too long and nobody says anything to you, you'll have an open complaint.
Therefore, it would be a good idea for you to write here from the account you are going to start it from.
I wish you luck with your case. ☘️
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