It's good that you wrote on the forum to warn other players about such a problem.
As far as user review is concerned, because we are back to the same thing with sports betting, you wrote what you basically wrote in this post, that regulator helped you and so on, it is not a user review of the casino, but of the process, which does not speak about any qualities or negatives of the casino.
I will say again that I congratulate you that you managed to solve it, after all when you went to the regulator, they have to decide whether it is a sportsbook or a casino and they cannot make a difference when they gave them a license. So it's logical that if the casino made a mistake and the regulator ruled in your favour that the casino paid you money. I just wanted to say that since we don't have any experts in this area, we can't deal with it. But nowhere did I say that you could not be right and that your case was not unfair on the part of the casino. Therefore, it is good that you went and lodged a complaint with the regulator. If you were playing casino games, we would try to help you if we assessed that the casino was doing something that was unfair to you.
So that goes hand in hand with the rating you mention. The rating can be changed on the basis of a complaint, but it must be justified. Again, I'm not saying your complaint wasn't, but because of sports betting it was for us. Therefore, nothing can change because we are reviewing the casino. I also understand that when you talk about the whole brand and take it as a unit, it has some logic. We, and I have repeated this several times, do not have the capacity to have a review on sportsbook, or the people to deal with complaints in this area. Maybe one day we will get there and then we will be able to talk about the whole brand and the problems that arise from either the casino or the sports.
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