Σχετικά με τις έρευνες ερευνώ πολύ περισσότερο από ό,τι λένε

Θα ήθελα να μάθω γιατί ακύρωσαν χωρίς να πουν τον λόγο και δεν ειδοποίησαν ούτε καν επέστρεψαν το ποσό για να προσπαθήσουν να το κάνουν με άλλο τρόπο

Hello,

Just to make sure - you had played in the casino and some problem occurred, am I correct?

What's the matter, please? Where did you play?

Ναι σωστά.

Το πρόβλημά μου που κέρδισα περισσότερα από 20 χιλιάδες είναι ήθελα να κάνω ανάληψη του ποσού και εκτός από ακύρωση χωρίς λόγο, μείωσαν τις αναλήψεις μου και δεν μου επέστρεψαν το ποσό..😡😡

Όνομα καζίνο SPINEGENIE CASINO

I see, am sorry for your trouble.

Well, allow me to ask you a few more questions to sort things out a bit:

Did you play with any bonus, please?

Have you asked the casino about this issue, please? I always suggest this as the first step.

Is there any maximum withdrawal limit associated with the payment option you opted for, please? I can see there is the max-week withdrawal limit set to the amount of €10,000 but I do not know in which currency your balance is.

Feel free to check it here.

Thank you very much.

This casino possesses a very good reputation so I would like to believe that we could be able to help you if needed.

Just check submitted complaints against this casino:

https://casino.guru/complaints/rejected

You would not find a single one other than two closed as "rejected" because these players stopped responding.

Ναι όντως αυτό άλλαξε επίσης χωρίς τη συγκατάθεσή μου, άρα 10 χιλιάδες εβδομαδιαία και 20 χιλιάδες μηνιαία

Έχω αποτυπώσεις της συνομιλίας τους μαζί μου, ο οποίος δεν είχε μαζέψει τα χρήματα και θα έπρεπε να περιμένω γιατί η ζήτηση είναι μεγάλη

Και τι μπορείτε να μου εξηγήσετε για αυτό, γιατί αυτό είναι το μόνο που έχω πάρει;

Well, I can't tell you if this is true, but I see it as a reasonable reaction.

Sadly, it happens. But I also like to say that you should always get the proper information and be regularly updated.

Would you be so kind as to provide this conversation in English, please? Sadly I can't speak Portugal.

As I already wrote, it happens. Some casinos do not even bother to let players know that the current demand is over their capabilities. 🙁