This casino games are fake and casinoguru says this casino has AOFA license and this license has no complaints procedure and there is no communication at all from the licensee.
Dear casinoguru
please stop making false reports about casinos license and if you are saying license details, did you check their license is valid or not? If you did you are liable for players money. Please answer about my questions.
Hello,
I understand the frustration, but several points here need to be clarified so the discussion stays factual.
Claims that casino games are "fake" are very serious. Without verifiable evidence, this remains an opinion, not a proven fact.
Regarding the license: Casino Guru reports licensing information based on publicly available sources. At the same time, we repeatedly state on the forum that licenses like AOFA offer very limited player protection and often no effective complaint handling. A license itself is not presented as a guarantee of safety.
Casino Guru does not operate casinos, does not process payments, and is not responsible for players’ funds. Our role is to provide information, reviews based on a defined methodology, and mediation through the complaint process when possible.
If you have a specific issue (for example a payment delay, account restriction, or misleading information), please describe it clearly. General accusations do not help other players understand the situation or move the discussion forward.
No matter the license, though, Casino Guru warns players not to play there:
"Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index."
https://casino.guru/reels-io-casino-review#tab=js-tab-reputation
It is a risky site.
Hi
There is hundreds of casino have AOFA License so all of them is risky are you saying? Because I have seen complaints against this licensee nobody got a single response from their regulator. Could you please able to make a reminder about this regulation in your website for players protection because we need some safety from casinoguru as well. I can see lots of players have complaints against this jurisdiction and nobody is willing to help them even though casinoguru involves casinos are the final choice to take a decision to pay to the players or not. In fact these casinos follysome kind of fake license practices why does they have been advertised in casinoguru websites for recommendations casinos? You said it’s risky site but never mention in casino reviews about this?
Hi. Let me post a quick summary regarding AOFA and its "complaint resolution system" because it is very frequently the subject of misinterpretations. (My apologies for the long text, but it is useful to summarize all the context here):
Why doesn’t the Anjouan regulator respond to player complaints?
Casinos licensed under the Anjouan Gaming License are required to have their own internal complaint-handling process.
However, the regulator itself does not act as a dispute resolution authority and does not investigate individual player complaints.
In practice, this means:
The regulator does not communicate directly with players about specific disputes
It does not issue decisions, enforce payouts, or arbitrate conflicts
Contacting the regulator directly usually does not result in a personal reply
What does "ADR" mean under an Anjouan license?
Anjouan-licensed casinos are required to offer Alternative Dispute Resolution (ADR) after the casino’s internal complaint process (usually after 30 days).
Important to understand:
The regulator does not provide or operate an ADR service
There is no official list of approved ADR providers
The ADR process is typically defined by the casino itself
The regulator does not actively supervise or enforce ADR outcomes
As a result, ADR under this license is often procedural rather than enforceable.
This is why players often do not receive direct responses from the regulator and why dispute escalation under this license has limited practical effect.
Casino Guru, as well as AskGamblers for example, both work as independent mediator services. Consider these services as Alternative Dispute Resolution (ADR) mechanisms that are not initiated by the operators or regulators.
From that perspective, because we have our standardized ADR process through which we communicate with those casinos, aiming to resolve players' complaints, it allows us to monitor how casinos treat players' issues submitted through our website (even though we monitor other channels too), and hence we can adjust their rating based on proven practices.
In practical terms, a Higher Safety Index indicates that we are more likely to resolve disputes due to our experience and familiarity with the operator's practices.
Lower Satefy Index means that we ahve documentated unfair practices used against palyers and hance the Safety reating is lower. Serve as a warning.
Such an approach also allows classifying the casinos as either recommendable or unrecommendable based on their actual, not theoretical, qualities. Offshore licenses alone, these days, provide almost no direct support for the players; therefore, the situation calls for different systems.
I'll gladly dive deeper if you are interested.
Hi
so anjouan never handle cases individually? Then there is no point in playing this casinos and casinoguru and ask gamblers have tons of cases unsolved because of this licenses. We need some kind of protection for playing this licences. I hope casinoguru does the job fairly.
Hi,
Ajouan, in his current state, does not investigate matters or get directly involved. This license oversees the other party's action, or at least claims it does. Practically there is no direct involvement. Simply put, the way I understand it, they check whether the casino used ADR or maybe whether the player found it to help him out. Casino Guru fits the ADR description.
Αγαπητή ομάδα του Reels.io,
Με την παρούσα υποβάλλω επίσημη καταγγελία κατά της εταιρείας σας.
Ο λογαριασμός παίκτη μου στο Reels.io έκλεισε πριν από τις 8 Ιανουαρίου, ειδικά λόγω εθισμού στον τζόγο.
Παρά τη σαφή απόφαση αυτοαποκλεισμού, στη συνέχεια επικοινώνησε μαζί μου αρκετές φορές ο λεγόμενος VIP manager σας μέσω email και WhatsApp.
Αυτά τα μηνύματα με ενθάρρυναν ενεργά να παίξω ξανά, μεταξύ άλλων μέσω της ανακοίνωσης μπόνους και προσωπικών προσφορών.
Επιπλέον, ο λογαριασμός μου, ο οποίος είχε προηγουμένως αποκλειστεί λόγω εθισμού στον τζόγο, ενεργοποιήθηκε ξανά από την εταιρεία σας.
Ως αποτέλεσμα αυτής της ανανέωσης της επικοινωνίας και της επανενεργοποίησης του λογαριασμού μου, μπόρεσα να παίξω ξανά και να καταθέσω συνολικά περισσότερα από 5.000 ευρώ.
Επιτρέψτε μου να το ξεκαθαρίσω:
– Είχα κλείσει συγκεκριμένα τον λογαριασμό μου λόγω εθισμού στον τζόγο.
– Η ενεργή επαφή από την ομάδα VIP σας δεν είναι συμβατή με τις αρχές του υπεύθυνου παιχνιδιού.
– Η επανενεργοποίηση του λογαριασμού μου μετά τον αυτοαποκλεισμό συνιστά σοβαρή παραβίαση των αρχών προστασίας των παικτών.
Το CASINOGURU έχει ήδη ενημερωθεί.
Με την παρούσα σας ζητώ να μου επιστρέψετε πλήρως τα χρήματα που κατατέθηκαν μετά την επανενεργοποίηση του λογαριασμού μου, ύψους άνω των 5.000 ευρώ.
Μπορώ να προσκομίσω αποδεικτικά όλων των πληρωμών, ημερομηνίες καταθέσεων και επικοινωνία με τον VIP manager σας μέσω email και WhatsApp, κατόπιν αιτήματος.
Αναμένω μια έγκαιρη και συγκεκριμένη δήλωση επί του θέματος.
Με εκτίμηση 
Dear casinoguru
you guys had been rejected my review against reels casino and now you can see another player have the same pattern like mine. This casino vip manager keeps on targeting vulnerable people to make money especially who is being addicted to gambling bad. You guys still support this casino for what grounds?
Μπορώ να το επιβεβαιώσω αυτό, καθώς είχα μια πολύ παρόμοια εμπειρία με το Reels Casino.
Στην περίπτωσή μου, ο λογαριασμός μου είχε επίσης κλείσει στο παρελθόν λόγω εθισμού στον τζόγο.
Παρ 'όλα αυτά, στη συνέχεια επικοινώνησε μαζί μου ενεργά ένας υπάλληλος VIP μέσω email (και άλλων καναλιών) και με ενθάρρυνε να παίξω ξανά.
Ο προηγουμένως μπλοκαρισμένος λογαριασμός μου ενεργοποιήθηκε ξανά και στη συνέχεια μπόρεσα να κάνω άλλη μια κατάθεση.
Από την άποψή μου, αυτό υποδηλώνει ότι δεν πρόκειται για μεμονωμένο περιστατικό, αλλά για μια επαναλαμβανόμενη πρακτική που είναι εξαιρετικά προβληματική, τουλάχιστον όσον αφορά το υπεύθυνο παιχνίδι.
Συνεπώς, ελπίζω επίσης ότι το ζήτημα αυτό θα ληφθεί υπόψη κατά την εξέταση της έφεσης.
Hello, I'm not sure whether you know that, but the casino won't read this post very likely. However, the complaint is active, and based on the low Safety Index, I guess we shall see whether it makes any difference and what the casino adds to the situation.
Dear casinoguru
you guys had been rejected my review against reels casino and now you can see another player have the same pattern like mine. This casino vip manager keeps on targeting vulnerable people to make money especially who is being addicted to gambling bad. You guys still support this casino for what grounds?
Hello, the explanation was provided by email. The casino also addressed the review prior to its retroactive rejection.
"Hello ajas1318, thank you for your feedback.
We have carefully reviewed your case and would like to clarify the situation. Both of your withdrawal requests were cancelled by you: the first after approximately 5 minutes and the second after about one hour. Our standard withdrawal timeframe is up to 24 hours, and you were advised not to continue playing until the withdrawal was completed to ensure the process could be finalized smoothly. We also note that you stated your intention to take a break from playing for several months and return afterwards. This confirms that your request was not related to Responsible Gaming tools, but rather to the withdrawal process itself. As our support team explained, an account can only be closed once the withdrawal has been completed. We further confirm that the goodwill cash bonus was issued upon your request, not at the initiative of the casino. Throughout this process, we acted strictly in accordance with our terms and did not prevent the closure of your account. The process was interrupted on your side when you cancelled the withdrawals and continued using the product. If you require any further assistance, our team remains available to help."
I understand you see things differently; hence, I suggest you challenge the casino through the complaint process. It is free and gives space for presenting your proofs.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
