Hi, I noticed that you have already managed to file a complaint about your situation. I'm sorry to hear about your negative casino experience.
However, I would like to ask if you played with bonus or real money ? Has your account been fully verified ? Did you deposit money using the same method you want to withdraw ?
Since the casino is slow to reply according to your words, I expect you haven't learned anything new yet. Do you think you could update us if something changes ? I think it might be useful for players to see how your situation is progressing in this casino.
Unless we have something new, we will just have to wait and hope that the situation will be resolved to your satisfaction. I wish you good nerves.
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