I'm sorry that your experience at this casino was far from good.
May I ask which documents they asked from you and you were not able to provide those, though?
Usually at most casinos they accept only pdf format documents, as far as I know from our experience. So, it is nothing unusual that a casino wouldn't accept screenshots, you know.🤷♀️
Also, unfortunately, when it comes to slots, not always the luck is on our side, and sometimes you win and other times you lose, of course.
We actually also have a nice article about how slots work if you'd like to get more information about this game. Here it is.
Please know that whenever you have any kind of issue with a withdrawal, our complaint team can try to help solve it, so surely let us know at any time.
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