Warning - WILD TOKYO CASINO

If you decide to play here and have a decent win and try to withdraw and get disappointed then remember this post that you were warned, try BitStarz or Neospin, stay right away from these crooks they would rob there own granny's

Hello! Just a quick reminder that you’re always welcome to file a complaint against any casino that treated you unfairly.

https://casino.guru/complaints/create 👈

Right now, it’s not really clear what went wrong with the casinos you mentioned. If your goal is to warn others, please take a moment to describe what actually happened; that would be a real help to everyone.

I believe I’ve asked you this before, so please reconsider for the sake of a fair and meaningful warning.

Thanks, and have a nice day!

I won $10,000. Under the casino's terms, the weekly withdrawal limit is $2,400. In two weeks, I have only received 3 x $800 payments, leaving a $9,200 balance. The casino has ignored all chat and email inquiries.n

now two weeks in they are trying to keep half of it.

Sorry typo owed 7600

Hello, nothing very positive I see.

When you say they are trying to keep half of the money, is it more related to perhaps lowered or decreased withdrawal limits or withdrawal speed or did they mention something like the money is going to be reduced? I can see the complaint request in the system but unless it's reviewed, no details are visible to me, so I want to make sure I understand what is going on.

I imagine this situation is at least unexpected.

Hi. Thanks

I won 10000+ accumulated over more than 8 slot games. I decided to cash the amount and proceeded to withdraw. It was over their max amount and immediately contacted them to try to organise a special pay out but was quickly reminded of the 800 per day 13000 per month rule and was told in no uncertain terms this was without exception. This went on for a few days and their only response was to proforma emails. The same one over and over again. I then completed 3 800 withdrawals. Their site and all pending for almost 10 days. My complaints and request for an explanation were again met with impersonal proforma emails. Now almost 3 weeks after I have received only 3 x800 payments. After a few days of anxiously trying to resolve the issue I get an email saying now I didn't meet the 3 X wager limit and must do that prior to withdrawing further. Then I was blocked. I am now back after 2 days of complaining and have requested the amount I need to pay to release the remaining balance and they will not tell saying I need to bet to clear the limit. I advised I no longer wish to gamble or game as it was an issue and I have been told basically to bet or forfiet my winnings.. I have sent them more than 20 emails requesting alternative resolutions but again the same old emails turn up. I really need help. This business is corrupt in its operation

Regards

PeteM

Also I have lodged a complaint on this site I think it went thru.

Hello, how was your weekend?

Anyway, I also see the request has been approved, which is a good sign.

The way I understand the more historical context of the issue, you reached out to the support right at the beginning and the previous communication seemed not to address the delay concretely and instead came up with the wagering not met. Besides, none seemed to care about your other requests related to ADR possibilities. I imagine the delay was certainly unexpected.

Don't worry though, now you have the mediator to help find a solution, and he will look into all of this in the appropriate order.

I understand you could use some help and we will try to provide it.

Thank you. The balance has been reduced again and they have requested screen shots of bets that happened last month. Also want screenshots of my history and withdrawals. I would think they would have access to that and more?

After 3 weeks of emails, screen shots X 57 explanation that make no sense and repetitive requests for more, different and irrelevant information, balance adjustment and being locked out finally I thought I had got through to them I received this.

Dear,

Thank you for reaching out to us.

We received your request regarding your inquiry.

To make sure we investigate the correct transactions, could you please clarify a few details.

Transaction Type: Are you referring to a problem with a deposit or a withdrawal.

Amount: What is the exact amount you believe is missing or incorrect.

Date: When did this happen, or do you have a specific transaction ID.

Once we have this information, we will look right into it for you.

Thank you for understanding and cooperation.

If you have any questions, we will be happy to assist you via Live Chat or email at [email protected]

Kind regards,

Charlotte from Wild Tokyo Support Team.

Hello. You are welcome. I read both posts and took a look at the complaint, and I see the situation is confusing.

Perhaps it would be better to separate casinos' requests from the requests I spot in the complaint.

I'm not entirely sure whether you and the casino have the same understanding, but at least Attila needs to see the matter from your perspective with as many screenshots and timelines you can provide. Based on the casino's response, though, it seems they are willing to investigate but are not sure what the matter is. What do you think?

Wildtokyo are well aware of the discrepancy in balances as they themselves showed 2 different balances. I had no bonus or wager limit to affect the totals nor was I over the withdrawal limit. Even after telling them I no longer wish to gamble they advised me the only way the rest of my money could be withdrawn was if I wagered another 161.50 which I reluctantly did expecting the release of funds to which the advised that it would 4 days min before their financial team would be able to schedule the payment and it would be the maximum of 800. Still no advice as to the even lesser balance showing even though there has been no payment. Every time I contact them it seems to go down and they seem to have no knowledge of my previous issues????

Ok, I understand that you are convinced that the casino knows what's going on, while at the same time they asked you to help them investigate concrete money missing or associated transactions. Therefore, at least from where I stand, I have not much to add. Besides, each response likely leads to some different details, so I'll leave it to someone else who can actually investigate further, if you don't mind. I spot that Attila has been waiting for further details in the complaint. Please address it before the timer runs out.

It's important to allow the mediator to understand the situation with all its twists, like you do. 🙏

It's almost like it's a different person and they have no knowledge of any prior issues and cannot see my notes, screenshots, or emails and request the same stuff over and over. They conveniently ignore my suggestion that all my my balance would equal the 10000.03 that I ceased gambling at less the withdrawals I have received. That is not the balance showing however yet they insist I am wrong and I must be confused. Well, if I hadn't kept notes from the time I ceased betting, they'd probably been right.

As for Attila, the 5 person to ask for my gaming history, withdrawal history and deposit history. All sent 4 times to different operators over the last 3 weeks. I don't think it is necessary to entertain their antics. Wildtokyo should be called wildtakeitall.

Is Attila a mediator?

Yes, he is your mediator; please stay in touch with the complaint you lodged on Casino Guru 👈👈

I was talking about this specific complaint and the necessity to help him understand in the first place because he is going to mediate with the casino.

Hi Attila.

It is probably too late. With all I have told you, being the truth, how are these businesses allowed to treat people this way. Not only are the games weighted in their favour but their term and conditions and strategic policies tip the scales to almost criminal. I just want to warn people now about WILDTOKYO71.COM.

It should be called Wildtokyo.con

PS. It will be after Christmas before I am paid in full. How can this be fair. 2 Installments would be acceptable but 14 is ridiculous especially when it's 1 per week

Hello, please respond to Atillas's question in the complaint thread. It's not the same "place" as this public forum is. As far as I can tell, Attilla could really use some help understanding the matter with decreased balance and associated withdrawals.

In any case, thank you for the fair warning. I'll wait for the complaint to explain the matter a bit more concretely too.

To be honest, I'm not very sure about the matter and if I recall correctly, the casino also asked you for further explanation about what withdrawal seems to be missing. Well, I guess it's better to focus on that in the complaint, where the gaming history can be investigated in hand with the deposit and withdrawal history of your account. 🙏

Hi Attila & Radka.

I am receiving 1x800 payment per week. They ignore all correspondence now however I do occasionally get invited to spend my money prior to withdrawing it.

No point now proceeding however I would like to warn others of this mobs tactics and self only serving policies and their ignorant finance department located in Greece even though they Registered to some island tax haven, somewhere it is not subject to fair and honest practice legislation. Further to this I would add even when I advised them I no longer wished to gamble or game as it was becoming a problem, they were insistent to say the least, that if I wanted to withdraw my money I would have to reach the next level. Investigating this, I discovered I would need to bet another AU55,000.00 to get what was left of the AU10,000.00 I had one.

TO PUT IT POLITELY THESE PEOPLE ARE ROUGES

Thank you Atilla and Radka.

Calm heads in someone else's crisis

Hi, I see you have not, however, answered the complaint. It's crucial to do so, especially now with this follow-up.

Please access the complaint right now using this link 👈👈👈 and respond to Attila.

In other scenarios the complaint will be closed and there will be no further investigation of any of this.

Could you please understand the urgency now? This is not the complaint; Attila has never been here. 🙏