Προβλήματα πληρωμής

Hello I have this problem I have been waiting for 1 week for them to approve the payment of 1700 euros but I do not understand how to do it since the live chat service is painful I am in Italy has anyone managed to figure out how to get paid? My request is on postapay with iban code attached. How do I do it?

Buongiorno io ho questo problema è da 1 settimana che attendo che mi approvano il pagamento di 1700 euro ma non capisco come fare dato che il servizio chat live è penoso io sono in Italia qualcuno è riuscito a capire come farsi pagare? La mia richiesta è su postapay con cod.iban annesso come faccio?

Χαίρετε,

Ο λογαριασμός σας έχει επαληθευτεί πλήρως ακόμα, παρακαλώ; Το πιο σημαντικό, τι σας κάνει να πιστεύετε ότι πρέπει να εγκρίνετε οτιδήποτε, παρακαλώ; Το καζίνο εγκρίνει την απόσυρση μετά την επιτυχή επαλήθευση, δυσκολεύεστε με κάποια έγγραφα;

Σε ποιο καζίνο προέκυψε αυτό το ζήτημα, παρακαλώ;