Καλησπέρα, προειδοποιώ όλους τους διαδικτυακούς παίκτες αυτού του καζίνο να δώσουν προσοχή σε ορισμένες καταστάσεις. Έπαιξα σε αυτό το καζίνο για κάποιο διάστημα και είχα μεγάλη εντύπωση από αυτό σε όλα τα επίπεδα. Το χειρότερο ήταν όταν προέκυψαν προβλήματα που περιγράφω παρακάτω. 1- Πρόσφατα ήμουν αποκλεισμένος για 4 ημέρες στο παιχνίδι πόκερ διπλού διπλού μπόνους, αλλά είχα πρόσβαση σε όλα τα παιχνίδια εκτός από αυτό, ζήτησα διευκρίνιση και δεν μπορούσαν να πουν οτιδήποτε, μετά από 4 μέρες πήρα ξανά πρόσβαση. Επιβεβαίωσα αφού επικοινώνησα με τους παίκτες ότι είχαν πάντα πρόσβαση σε αυτό το παιχνίδι, νομίζω ότι είχα αποκλειστεί επειδή είχα κερδίσει μεγάλα ποσά και όταν επέστρεψα για να παίξω παρατήρησα αμέσως ότι το παιχνίδι είχε αλλάξει. 2- Είχα ζητήσει υποστήριξη γιατί δεν δίνουν άμεση πρόσβαση στα όρια κατάθεσης που έχουμε κάνει και ζήτησα εβδομαδιαίο όριο κατάθεσης 3750 ευρώ, επιβεβαίωσαν ότι εμπιστεύτηκα και δεν έλεγξα ποτέ. Την εβδομάδα 26 Ιουνίου έως 3 Ιουλίου, από περιέργεια πήγα να δω τον όγκο των καταθέσεων και είδα ότι είχα κάνει καταθέσεις ύψους 5010 ευρώ, παραπονέθηκα στο καζίνο και ρώτησα γιατί δεν είχαν μπλοκάρει στα 3750 ευρώ. . Ζήτησα από το καζίνο να επιστρέψει 1260 ευρώ από το πλεόνασμα, πέρασαν πολλές μέρες είπαν ότι δεν είχαν αυτή τη λειτουργία τελικά, παρά το ότι γράφτηκαν στο Responsible Gaming. Κάθε μέρα ζητούσα να επιστραφεί το πλεόνασμα που κατατέθηκε. Τελικά έβαλαν τα 1260 ευρώ στον λογαριασμό. Προσπάθησα να κάνω ανάληψη αλλά δεν τα κατάφερα και μου είπαν ότι αυτά τα λεφτά μου έπρεπε να πονταριστούν μία φορά συνολικά, απάντησα ότι τα χρήματα δεν ήταν μπόνους αλλά τα λεφτά μου. Μετά από πολλές μέρες είχαν το θράσος να πουν ότι για να αποσύρουν αυτά τα ΔΙΚΑ ΜΟΥ χρήματα θα έπρεπε να τους δώσω μια προμήθεια 20 τοις εκατό. Κουρασμένος από αυτή την κατάσταση συμφώνησα και τελικά μάζεψα 1008 ευρώ. Συμπέρασμα όλα πάνε καλά μέχρι να προκύψουν προβλήματα με δική τους υπαιτιότητα Να είστε προσεκτικοί με αυτές τις καταστάσεις. Στο καζίνο υπάρχει ένας εξαιρετικός επαγγελματίας που ονομάζεται Mr Levan που προσπαθεί πάντα να λύνει καταστάσεις, αλλά είναι περιορισμένος στις ενέργειές του. Στο τέλος μου έκλεισαν δειλά τον λογαριασμό χωρίς να μου δώσουν εξηγήσεις. Προσοχή σε αυτό το καζίνο.
Good afternoon, I hereby warn all online players of this casino to pay attention to certain situations. I played in this casino for some time and had a great impression of it at all levels. The worst was when problems arose that I describe below.1- I was recently blocked for 4 days in the double double bonus poker game, but I had access to all the games except this one, I asked for clarification and they couldn't say anything, after 4 days I got access again. I verified after contacting players that they always had access to this game, I think I was blocked for having won large amounts and when I returned to play I noticed right away that the game had been changed. 2- I had asked support because they do not give direct access to the deposit limits made by us and I asked for a weekly deposit limit of 3750 euros, they confirmed I trusted and never checked. In the week of June 26th to July 3rd, out of curiosity I went to see the volume of deposits and saw that I had made deposits in the amount of 5010 euros, I complained to the casino and asked why they had not blocked at 3750 euros. I asked the casino to return 1260 euros of the excess, many days passed they said they didn't have this function after all, despite being written in Responsible Gaming. Every day I asked for the return of the excess deposited. Finally they put the 1260 euros in the account. I tried to withdraw but I couldn't and they said that this money of mine had to be wagered once in total, I replied that the money was not a bonus but my money. After many days they had the audacity to say that in order to withdraw this MINE money I would have to give them a commission of 20 percent. Tired of this situation I agreed and finally I raised 1008 euros. Conclusion all goes well until problems arise of their own fault Be careful with these situations. In the casino there is an excellent professional named Mr Levan who always tries to solve situations, but is limited in his actions. In the end they closed my account cowardly without giving me any explanations. Beware of this casino.
Boa tarde venho por este meio avisar todos os jogadores online deste casino para terem atenção a certas situações.Joguei neste casino algum tempo e tinha óptima impressão dele a todos os níveis. O pior foi quando surgiram problemas que abaixo descrevo.1- há pouco tempo fui bloqueado por 4 dias no jogo double double bônus poker, mas tinha acesso a todos os jogos menos a esse preferido, pedi esclarecimentos e não souberam dizer nada, passado 4 dias tive novamente acesso. Verifiquei após contato com jogadores que eles sempre tiveram acesso a esse jogo, penso que fui bloqueado por ter ganho quantias elevadas e quando voltei a jogar notei logo que o joga tinha sido mexido. 2- Tinha pedido ao suporte pois eles não dão acesso direto aos limites de depósito por nós efetuados e pedi um limite semanal de depósito de 3750 euros ,confirmaram confiei e nunca verifiquei. Na semana de 26 de junho a 3 de julho por curiosidade fui ver o volume de depósitos e vi que tinha efetuado depósitos no valor de 5010 euros, reclamei junto do casino e perguntei porque não tinham bloqueado aos 3750 euros. Pedi ao casino retorno de 1260 euros do excesso, passaram muitos dias disseram que afinal não tinham essa função apesar de estar escrito no Jogo Responsável. Todos os dias pedi o retorno do excesso depositado. Finalmente puseram os 1260 euros na conta. Tentei levantar não consegui e disseram que este dinheiro meu tinha que ser apostado uma vez no total, retorqui que o dinheiro não era bônus mas sim dinheiro meu. Depois de muitos dias tiveram o arrojo de dizer que para levantar esse dinheiro MEU teria que lhes dar uma comissão de 20 por cento .Cansado desta situação acedi e finalmente levantei 1008 euros. Conclusão tudo corre bem até surgirem problemas com culpa deles Tenham cuidado com estas situações. No casino existe um excelente profissional de nome senhor Levan que tenta sempre resolver as situações, mas está limitado nas suas acções. No fim encerraram a minha conta covardemente sem me darem explicações. Cuidado com este casino.
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