Παρακαλώ βοηθήστε με

Έκανα κάποια κέρδη στο ποντάρισμά μου και δεν μπορώ να τα λάβω στον λογαριασμό μου. Έλαβα κάποια email που έλεγαν ότι πρέπει να ανεβάσετε μια φωτογραφία της κάρτας και το όνομά μου δεν είναι σε αυτήν και δεν ξέρω πού να τη ανεβάσω... απαντούν σε ένα email ναι και σε 10 όχι. Βοηθήστε με παρακαλώ.

I highly advise to contact their customer service and ask them on how to upload it having a visual references will help you a lot. Uploading a photo card, I think this is one of their KYC process that players needs to comply.

Hi, I see that the player gave you some good advice and I would also contact customer support to know what to do. So is the problem that they don't accept your card just because it doesn't have your name on it? Isn't there a field somewhere in the profile or on the page to upload it?