Hello. From what you’ve described, the casino closed your account because it believes you broke the maximum bet rule while playing a particular game. I wonder whether this was connected to a bonus, since maximum bet restrictions are often part of bonus terms. Did you have an active bonus at the time?
That might also explain why you’ve seen streamers placing larger bets, they may be playing under different conditions or without a bonus. But that’s only a possibility.
I initially understood that you wanted to share your experience rather than seek our help, but I can see that one of the two open complaints against this casino is yours. So perhaps I misunderstood what you meant about your next steps.
Our complaint service is free, and our mediators try to work with casinos towards a fair resolution. We’re not a regulator or an official authority, though. Since your complaint is already open, I’d suggest giving the mediators time to assess it before deciding what to do next.
One honest thought: I’d be careful about presenting the situation on social media as proof that the casino cheats or acts dishonestly before the details have been clarified. You can certainly describe what happened, but accusations may lead to your posts being removed or the casino becoming less willing to communicate. For now, I’d focus on the complaint and keep any public account factual.
By the way, the same goes for the streamers, of course. I understand your frustration, but I think it’s best to clarify the situation using the facts both sides can provide. Before calling anyone a scammer, we should have a clear picture and evidence to support that accusation. That’s how I see it.
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