Your experiences with gambling establishments in Malta

Hello. Casino Guru could not win over Most Bet Mafia regarding my money that they stole of 9675 euros And that Spelmynsighet does not hear from me?

any suggestions?

Hello, did you file a complaint with the authority as Peter recommended in your complaint that you had open with us ? Have you received any reply if you tried ? 🤔

Γεια Jaro καμία απάντηση, δυστυχώς εδώ οθόνες απειλή στα 3 που εστειλα??

From the screenshots I saw what you sent, so if you didn't get any reply from the authority, that's a pity. When did you send it ? How long are you waiting for a response ? 

Γεια σου Jaro. Έστειλα σε αυτό το email [email protected] που έλαβα από τον συνάδελφό σας Πέτρο.

Έτσι στις 2 Ιανουαρίου έστειλα το πρώτο email και τα άλλα email που δημοσίευσα στις 6 Ιανουαρίου και καμία απάντηση ???

Frankly, some players have never received any response. I'm sorry to say that, but Curacao licenses are not what they used to be.

As far as I can say it takes at least a couple of months 🤷‍♂️

Γεια σου Αγαπητέ Radka, αυτή ήταν η πιο ωραία και ειλικρινής απάντηση που έχω λάβει ποτέ στη ζωή μου.

Γι' αυτό και εγώ πιστεύω ότι η Mostbet που έχει πάρει τα λεφτά και είναι ο σαθρός έχει 9,5 στις αξιολογήσεις ασφαλείας της.?

Hi there.

I honestly can't tell whether you make fun of me. 🙂 So, I will take that as a positive response.

Since I was talking about the CURACAO GAMBLING LICENSE PROVIDER, this is hardly a piece of new information.

Anyway, its safety index is fully explained here 👈

Medium-sized casino

based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

Its user feedback is also quite good 👈

I understand you're frustrated because this casino couldn't resolve your complaint; frankly, others have quite different experiences, as it seems. So, unless this casino completely changes its approach toward players, I see your issue as an exception rather than a usual standard, as being said:

"due to conflicting evidence provided to us from both sides we’re not able to help further. "

I'm truly sorry.

Δεν ξέρω καν τι να πω πια, όλη η ενέργεια χάθηκε από μέσα μου.

Το Most bet αρνείται επίσης τα 3 στοιχήματά μου που έχω σε ασπρόμαυρο

Μόνο εκεί είναι 3000 ευρώ

Για ένα πράγμα αναρωτιέμαι;

Η MostBet αρνείται ότι κατέθεσα χρήματα και ότι κέρδισα.

Εννοώ αυτές τις 3 καταθέσεις που έχω κάνει μέσω της υπηρεσίας πληρωμών, τότε μπορείς να επικοινωνήσεις μαζί τους και να ρωτήσεις για τα στοιχεία ότι η mostbet έχει λάβει τα χρήματα;

Τώρα βρήκα τους συνεργάτες τους στη Νιγηρία και έγραψα έτσι

I'm sorry to say that, but it is not my place to reopen complaints or act on behalf of members of your Complaint Team. If you need additional help, please ask for the complaint to be reopened.

It should be easy; there is a special button for that.

I can't assist you with that.

Did I understand correctly that you somehow tracked down a potential recipient?

If so, how did you manage to do that? My point is, how do you know these guys can confirm the transfer?

Γεια Radka Ξέρω το κουμπί συνέχισης. Αυτή τη στιγμή δεν είναι δυνατόν να περιμένουμε απάντηση από την απόφαση της αρχής;

Σχετικά με τις συναλλαγές μόλις έψαξα στο google και βρήκα τη συνεργασία της Mostbet με τις εταιρείες που γίνονται οι μεταφορές μεταξύ τους;;

Hi! Ok, that's great, don't hesitate to use it if you need to. 🙏

Of course, you can wait for the authority, but keep in mind that it might take a great deal of time if we ever receive a response. Speaking of which, may I know when you contacted Certria's email, please?

At least a month ago or so, I guess. 🤔

So, if you come across anything you'd like to add to your complaint here at Casino Gruru, you are welcome to do so.

Γεια σου αγαπητή Ράντκα σε αυτό το σκοτάδι είσαι το φως.

Ναι πριν 1 μήνα ακριβώς το έστειλα στο email της Certria.

Radka, αναρωτιέμαι γιατί η Mostbet δεν μου επιστρέφει τα χρήματα της εξαργύρωσης στα μισά, που είναι πάνω από 3000 ευρώ, και να κρατήσει το κέρδος που κέρδισα;

You are far too kind; I'm flattered!

Let's just hope there will be some response from the authority at all.

I'd say, the casino feels they don't have to pay until the authority say they must. But this is just my opinion.

It would be fair to add, that even our Team could not distinguish which party was correct. Wouldn't you say this may be the reason why the casino doesn't want to pay anything?

From my side, it's a solid reason. 🤷‍♀️ I'm sorry for that.

Radka Χαίρομαι που ακούω ότι είσαι κολακευμένη.

https://se.casino.guru/mostbet-casino-spelarens-konto-ar-fryst-med-olosta

Θέλω να δείτε τον σύνδεσμο που έστειλα.

Αντέδρασα λίγο που απάντησες αδιάφορα όταν το λες αυτό . Σας παραθέτω τώρα;. (Θα ήταν δίκαιο να προσθέσουμε ότι ακόμη και η ομάδα μας δεν μπορούσε να διακρίνει ποιο κόμμα ήταν σωστό.).

Radka Κέρδισα 15000 ευρώ όταν έπεσα στα 9675 ευρώ και τότε η Mostbet πάγωσε τον λογαριασμό μου.

6 Νοεμβρίου 2023.

7 Νοεμβρίου άνοιξαν τον λογαριασμό χωρίς λεφτά στο υπόλοιπο;;

Τυχερή που κατάφερα να βγάλω φωτογραφία το παιχνίδι και την ισορροπία και όλα τα άλλα;

Εννοώ πώς εννοείς Δύσκολο να καταλάβεις ποιος λέει ψέματα. Η Mostbet είναι κλέφτες και 3000 ευρώ καταθέσεις που έβαλα έφυγαν επίσης πάνε όλα;;;

As it concerns your complaint, I saw that Peter said that he has conflicting evidence and therefore it is difficult to decide who is 100% right in this case. 

However, since we are trying to help, he recommended filing a complaint with the regulator, which I strongly believe will be fair and therefore all your evidence that you have and that you have sent here will certainly be useful to them. I hope you will get an answer as soon as possible and we will know more about the case and hopefully you will get your money. 

Be sure to update when you hear something.

I will keep my fingers crossed for you. 🤞