Hi,
It sounds like you're in a very frustrating situation. If I understood correctly, the casino claims that your withdrawal has already been sent, is that right?
Have you tried asking them for a payment receipt or transaction confirmation that shows the withdrawal was actually processed? That could help clarify what happened.
What concerns me most is that they say they've already sent your money, yet they keep asking for more time.
At this point, I would wait a little longer. If nothing changes, I recommend submitting a complaint through our website so our team can take a closer look at your case.
We generally give casinos up to 14 days to pay a player. However, if they first tell you that the money has already been sent and then later say they need more time, that does seem inconsistent, and it's something our team would want to look into.
Αυτόματη μετάφραση: