Hello, I'll start with the promo code: you wrote that you got it from our site. This is the reason why I had to reply that this was not possible. Your screenshot proves you we referring to their direct promo - that's all. This is not within our reach.
Regarding players from Canada: here is the screenshot from our website.

I only meant well to warn you, check for your self here.
Can you confirm any successful withdrawal so far, please? There may have been some changes in restricted countries lately, so I would like to be sure before asking for a change in our system.
Thank you.
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