Hello there,
I'd say that if you break the bonus rule, you should deal with the consequences. I find it pretty unfair to say that casino has stoles from you when you had broken rules in the first place. It's important to say that such rules should be clearly visible and easy to understand. Just a hint if I may, would be good to check all bonus terms BEFORE taking the bonus, sometimes you can even find the bonus is not that good in the end.
Anyway, have you noticed you overbet while playing with the bonus? If so, always reach out to the support or chat operator. We all make mistakes, we try to convince casinos one mistake is not a crime or a reason for voiding the winnings.
It's good that you submitted the complaint, our complaint team will check whether the casino acted fairly towards you. It just needs to be reviewed first, after that the complaint will be visible to all.
I'm looking forward to seeing some development.
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