Feeling ripped off

Hey I'm in a situation where I played COBBER96 CASINO AND FINALY HAD A WIN ONLY TO HAVE NEARLY 15K WIPED FROM MY ACCOUNT AND NOTHING BUT A RECYCLED MSG SAYING I DIDNT PLAY WITHIN RULES.

I HAVE BEEN OVER ABD OVER THE T&CS AND I CANT SEE. ONE SINGLE BREACH I MADE

Hi, I’ve looked through your previous posts and can see that you’re already discussing this situation with Radka, so I don’t think it would help for me to go over the same things with you here.

Feel free to use this thread to discuss your situation with other players. Please also share any updates with Radka in the thread where you’ve been speaking with her, so she can keep track of what’s happening.

Still not having any luck with this withdrawal. They say I broke a rule they just won't tell me with one due to security or some shit .

The end of the day I played as I do no different I have a win I bet more my balance gets low I bet less. Can't believe this is all they can come up with when stealing $14692 off a client.

I understand why that answer is frustrating. Saying that you breached a rule while refusing to identify the rule gives you nothing concrete to check or respond to.

The casino may have legitimate reasons not to disclose details of its security systems directly to a player. However, if it confiscates A$14,692, it should at least identify the relevant term and be prepared to provide supporting evidence to our Complaints Team. At this stage, this is not simply a delayed withdrawal but a dispute over confiscated winnings.

Since your complaint regarding this case is already open, please add the casino’s latest response there, preferably as a screenshot or with the exact wording. There is no need to open another complaint or send the same information elsewhere unless your complaint resolver specifically asks you to do so.

Our Complaints Team will assess the available information and any evidence provided by the casino. Please continue following your resolver’s instructions and keep the complaint updated if anything changes.