MYBC.game Casino - γενική συζήτηση (σελίδα 2)

I wouldn’t recommend playing here. The name honestly feels like an attempt to imitate BC.Game, and I’d rather just use the original

Hello, do you have also some experience here or not really?

This casino is kind of scam. I got 15 free spins in crash and then completing wagering wanted to withdraw. First the verification was not completed. and their system wasn't allowing any documents. Now all of a sudden they restricted india only to not payout. Their terms doesnt mention of India as restricted. Scammers.

That part is definitely worth questioning.

I checked the current MYBC terms, and India is not listed among the specifically restricted countries there. So if the casino is now telling you that your account or withdrawal is being restricted simply because you are from India, I think they should be able to point you to the exact rule or policy they are relying on.

The earlier verification issue also matters, especially if their system was not allowing you to upload the requested documents.

I wouldn’t conclude yet that the casino restricted India specifically to avoid paying your withdrawal, but the timing understandably raises questions.

If they continue refusing the withdrawal without giving you a clear rule or explanation, I would consider submitting a complaint and include the current terms, the verification issue, and the message where they told you India was restricted.

I know that according to your job description you have to be moderate and neutral. but I don't have to, and that's why I feel free to say that MyBC casino is a simple scam. let's just look at complaints and player reviews here, then on lcb.org, ps on trustpilot, then on chipy.com, then on askgamblers... everywhere the same problems with payment... and to get the NDB bonus, KYC verification is mandatory during registration. and they still ask for phone verification, and a selfie with personal documents. and everything is great as long as deposits are made, and when withdrawal is requested, then the casino requires re-KYC, and then we were all automatically rejected. we told me that there is already an account in their database with the serial number of my ID card. and you tell me if it has any logic?

Hi Jaroslav,

I have already raised a complaint in casino guru forum but the casino never replied. Below is the casino guru complaint. Should i raise a new complaint.

MYBC.game Casino - Player's account has KYC issues.

https://casino.guru/complaints/mybc-game-casino-player-s-account-has-kyc-issues

I asked today and they its part of their internal policy.

I have attached the chat transcript which i specially asked them its not in their terms but they its just internal policy.

Of course, I understand. Players are entitled to their opinions as long as they express them respectfully. I have no problem with you believing that the casino is bad.

Some things may not seem entirely logical, but if the casino is causing problems or doing something you disagree with, and it is an issue our team can investigate, that is exactly what complaints are for. Submitting one is usually the best course of action.

If it is confirmed that the casino repeatedly acts unfairly or causes problems that our team can also verify, its Safety Index will most likely decrease over time. This is why complaints are important.

I try to base my responses on the information we have about each casino, and above all, I always try to help players regardless of whether the casino is considered good or bad.

I have only just noticed that your complaint has already been closed as unresolved. I am sorry to see that. In this case, there is no need to submit another complaint, as our team would unfortunately be unable to assist you any further.

What still bothers me is that the casino simply referred to an "internal policy." That would not be a sufficient explanation for me, especially if the relevant rule cannot even be found in its Terms and Conditions.

Unfortunately, there is nothing more we can do from our side.