MXWin Casino - γενική συζήτηση (σελίδα 2)

Πώς να ανακτήσω τον κωδικό πρόσβασής μου για ανάληψη

Πώς να ανακτήσω τον κωδικό πρόσβασής μου αν τον ξέχασα

Hi, well, I’d guess you should ask the casino, and they’ll help you figure out what to do in this situation. Have you tried asking them yet? That’s probably the first thing I’d do. 

By any chance, do you have something like a "Forgot your password" option? 

Μπορεί κάποιος να με βοηθήσει; Έκανα κατά λάθος ανάληψη σε λάθος λογαριασμό στο MXWin επειδή την είχα αντιγράψει στο πρόχειρο του πληκτρολογίου μου και δεν είχα συνειδητοποιήσει ότι είχα πληκτρολογήσει λάθος. Το MXWin αρνήθηκε να με βοηθήσει και εξακολουθεί να μην το κάνει. Έχω ήδη επικοινωνήσει με την τράπεζα του δικαιούχου και ούτε αυτοί βοηθούν. Μου λένε ότι πρέπει να επικοινωνήσω με την εκδούσα τράπεζα, καθώς πρέπει να επεξεργαστούν το αίτημα επιστροφής χρημάτων, αλλά δεν έχω τραπεζικό λογαριασμό. Το καζίνο MXWin ήταν αυτό που διεκπεραίωσε την ανάληψη. Είναι 20.000 πέσος και κανείς δεν θέλει να με βοηθήσει πουθενά. Είμαι απελπισμένος.

Oh, I’m really sorry that you are dealing with this situation, especially since it involves a significant amount of money. I can understand why you are desperate to find someone who can help you recover it.

However, based on the information and screenshots you provided, the withdrawal appears to have been successfully processed to the bank account details entered when the withdrawal was requested. From the conversation with MXWin, it also appears that they have already explained that they cannot cancel or reverse the payment after it has been processed.

Unfortunately, mistakes in payment details can have consequences, and in this situation it does not seem that there is another party who can simply be held responsible for correcting the mistake. If the wrong account number was entered when requesting the withdrawal, the fact that the money subsequently went to that account does not by itself mean that the casino is responsible for the loss.

You also mentioned that you do not have a bank account, while explaining that you accidentally copied the wrong account number when making the withdrawal. This makes the situation somewhat unclear, but ultimately the important point is that the withdrawal was made using the payment details that were provided at the time.

I know this is probably not the answer you were hoping for, but I would not want to give you false hope that the casino can simply be made responsible for returning the money when the available screnshots indicate that the incorrect bank details were entered on your side.