ΜΗΝ ΚΑΝΕΤΕ ΚΑΤΑΘΕΣΗ ΣΤΗΝ HELLSPIN

Just took 1000e from my account with no valide explanation

actually what was purpose for such action? or they just close ur account without explanation

They invoice some terms and condition BS. When i deposite 200€+ on weekend.

any real details?

Sure, They confiscated €1,000 in winnings claiming I broke the €5 max bet rule with an active bonus. The "breach" was a bonus buy their platform itself allowed (bonus buy), and the winnings came from other bets, not the one they claim. Formal complaint sent, escalating to the regulator next.

Hi, I’ve read through what happened, and I can see that the casino accused you of either using or violating the maximum bet limit while playing with a bonus.

My question is, is that actually what happened? Did you place bets higher than €5, or did what you describe happen instead, that you were able to purchase a bonus buy while you had an active bonus?

Did you perhaps check the casino’s terms and conditions to see whether bonus buys are prohibited while playing with an active bonus? I’ve seen this several times before, and in most cases, bonus buys are not allowed when you have an active bonus. This should usually be stated in the bonus terms and conditions.

Of course, ideally, the bonus buy option should be disabled while you have an active bonus if the casino doesn’t support or allow it, but I know that this often isn't the case.

So, could you please clarify exactly what happened?

Thanks Jaroslav. To clarify: I never manually placed a bet above €5. What happened was a bonus buy while the bonus was active.

Their terms don’t prohibit bonus buys with an active bonus the clause they quoted (1e) states that purchasing game features "will increase the value of your bet", so it’s treated as a stake amount issue, not a prohibited action. The bonus buy exceeded €5 and that’s the breach they’re citing.

The key point is the chronology: the €1,000 was won in the first spins after the bonus was credited, at stakes within the €5 limit, before the bonus buy. The bonus buy came later and generated around €200. They confiscated everything, including winnings accumulated before any breach occurred. I’ve asked for my betting history to prove the timeline they said it’s been forwarded to a "dedicated team" but I haven’t received it yet. They’ve already declared the decision "irrevocable" before providing the evidence it rests on.

just to be clear the casino is voiding €1,000 in winnings over an €11 bonus with an €11 wagering requirement. Even if the bonus buy is stripped out of the wagering calculation entirely, the requirement was still met. The proportionality here seems hard to defend.