Γκουρού, δεν μπορώ να ολοκληρώσω την επαλήθευση KYC στο Luckynova. Το ολοκλήρωνα, αλλά μου έλειπε ένα έγγραφο που δεν είχα εκείνη τη στιγμή, οπότε είχε τελειώσει το ήμισυ και έχουν περάσει εβδομάδες από τότε που δεν μπορώ πλέον να έχω πρόσβαση στη σελίδα KYC για να ολοκληρώσω τη διαδικασία επαλήθευσης. Μπορείς να με βοηθήσεις σε παρακαλώ?
Μίλησα ήδη στο chat όπου μου λένε να μιλήσω με την προστασία δεδομένων μέσω email αλλά ποτέ δεν απαντούν στο email μου. Το ένα σπρώχνει το άλλο και ο λογαριασμός μου είναι ακόμα παγωμένος επειδή δεν κλείνω την επαλήθευση.
Guru, I am unable to complete my KYC verification on Luckynova. I was completing it but I was missing a document that I didn't have at the time, so it was half done and it's been weeks since I can no longer access the KYC page to finish the verification process. Can you help me please?
I already talked in the chat where they tell me to talk to data protection by email but they never answer my email. One pushes the other and my account is still frozen because I don't close my verification.
Guru, não consigo completar minha verificação KYC no Luckynova. Estava completando mas me faltava um documento que não tinha no momento, então, ficou pela metade e já faz semanas que não consigo mais acessar a página de KYC para terminar o processo de verificação. Vocês podem me ajudar por favor?
Já conversei no chat onde me dizem para conversar com data protection por email mas eles nunca me respondem email. Um empurra pro outro e minha conta segue congelada pois não fecho minha verificação.
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