Complaint against LegionBet – €8,000 withdrawal delayed despite completed verification attempts and VIP status
I am filing a complaint against LegionBet regarding my pending withdrawal of 8,000.
This is my first withdrawal, and the amount consists of my own deposited money. I requested the withdrawal in two separate amounts of 4,000 each.
LegionBet requested verification documents from me on Wednesday. I submitted the requested documents, but my selfie with my driving licence was rejected. I immediately submitted the documents again. Since Thursday, I have been waiting without receiving a clear update or a concrete timeframe for when my withdrawal will be processed.
I have contacted customer support and my VIP manager several times. Although I have repeatedly been assured that my case has been escalated to the finance department, nobody has provided a satisfactory explanation for the delay or confirmed when I will receive my money. I keep receiving vague responses about the finance team processing withdrawals manually.
What makes this situation even more frustrating is that I am a Bronze VIP member. Faster withdrawals were explicitly advertised as one of the benefits of the VIP programme. My sister is a Gold VIP member at LegionBet, and her withdrawals are generally completed within two days. I understand that different accounts may be subject to different checks, but I expect transparency, consistent communication and fair treatment.
I understand that casinos may need to carry out security checks. However, I have cooperated with the verification process and resubmitted the requested documents. I have not been given a specific reason why my withdrawal is still pending or what, if anything, is preventing payment.
I am not asking for special treatment. I am simply asking LegionBet to process my legitimate withdrawal of my own funds, or to provide a clear, specific and verifiable explanation for the delay.
What I want from LegionBet:
A clear explanation of why my withdrawal remains pending.
Confirmation that my verification documents have been accepted or a precise explanation of what is still required.
Immediate processing of my two withdrawals totalling 8,000, or a concrete payment timeframe.
I hope Casino Guru can help me obtain a transparent response and resolve this matter as soon as possible. I have been patient and cooperative, but repeated assurances without a concrete result are unacceptable.
Thank you for your assistance.