Hello, I'm so sorry you had to go through this nightmare, and I appreciate that you decided to come here and share.
I checked the casino review and its safety score to see what you've been dealing with, and honestly, it's not convincing, just like your experience. Check it out: https://casino.guru/lasbet-casino-review
I also must admit that the part where they say your account does not exist at all and you have screenshots available and afterwards there were two accounts sounds like something I experienced in the past. Some casinos provide their services under more than one license and each is a separate ecosystem, so maybe when you asked on a website that does not target your county, they truly could not find any account. I would then expect to point you to the proper landing page or support.
Which gets me to the two-account situation: This scenario makes more sense, and when a casino is convinced that a player created more than one account and used this as an advantage, they usually void the winnings and close the accounts. Can you perhaps show any concrete text you got from the casino? You are welcome to post screenshots of emails; I'll use google lens for translation if necessary.
Maybe we can reach some conclusion here together.
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