You have no idea how many players think we don’t have a good rating for certain casinos, so I guess it’s always up to each individual to decide what they think.
But let’s get to the problem. Asking for verification after a month is pretty funny. As for the documents and your suspicion, hmm, I’d probably be cautious, even though I don’t think anything bad would come of it.
What’s more, with those few complaints, they haven’t responded to us even once, so I don’t know how it would go in your case, but I’d rather expect the worst and assume they won’t respond to your complaint either.
Still, I’d file it anyway, mainly because of what I mentioned. If they don’t address it and don’t respond, the safety index will drop even further.
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