stay away from instasino, firstly it has no profits, secondly you ask repeatedly to close your account and no one pays attention
on instasino you ask repeatedly to close your account and no one does it
May I ask if you clearly stated the reason for closing your account?
If it is due to some gambling issues, they should act promptly, so let us know, and perhaps we could help.
Hello all,
I am still looking for my two withdrawals which Instasino still did not pay. They keep my withdrawal status pending for 11 (the other 10) consequtive days. When I am contacting the support I only get automated messages back which I have received before stating that I should wait some more. In their terms and conditions it says that they need 2 banking days in order to process the withdrawal request. Can I have your assistance on this matter?
Thanks a lot. I just want the funds to be credited to my bank account.
That's really a long time to wait for a withdrawal.
Did you get any explanation from the casino regarding the delay, though? Or nothing at all?
I believe that you should definitely proceed with the complaint now, so please use this link where you can submit it.
Is it your first withdrawal from this casino, please?
Hey Romi - thanks for your response.
I got an explanation from the vip manager after repeatedly messaging yesterday. He said that I should divide my 5000 EUR withdrawal into two seperate 2500 EUR withdrawals and that it would appear this morning into my account latest. This has ofcourse not happened with this casino..... its pretty unethical at this point. The other withdrawal of approximately 3800 should not have been changed according to him, so I have left that one pending aswell.
I will file a complaint. Yes this is my first withdrawal with the casino.
Our complaint team will review it as soon as possible.
Have you divided it as the VIP manager told you, though?
Because I'm afraid that then the time of the withdrawal would count from the beginning, actually. 🤔
I have done what the vip manager told me so. But there is a second withdrawal which is dated 21-11-2025, is also 11 days old. No payments have been settled in my account.
I understand.
Just wait a few days, please, and our complaint team will investigate everything thoroughly, for sure.
Okay - well thank you very much for your help. I am a bit concerned about my funds appearing into my account but I suppose there is nothing more I can do to just sit it out.
Thank you very much again for helping me. I do really appreciate it.
Of course you are worried. Who wouldn't be, right?
We'll do our best, as always, though.
So, what happens now? Are you guys getting in contact with Instasino on my behalf? The two weeks have passed.
Please watch the timer on your complaint. Our first responder will get back to you whenever possible so your complaint can move forward.
I understand that the whole situation must be really frustrating for you, but we have to deal with hundreds of complaints every day, and it is not possible to stick to just one, you know.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
