I thought it didn't fit the review, so I'll write it here
I made a deposit, but it will not be reflected. The chat is also unresponsive. (Maybe it's out of hours?) However, if it is a withdrawal, it is doubtful that the deposit will not be reflected for more than an hour
It's been 24 hours since the BTC deposit was completed. It will not be reflected in the casino balance yet. There is also no response to email inquiries, including chat support. Is this also a scam casino?
Is the license in Curacao also real?
Here, no matter what happened, if the player didn't complain, the casino's rating wouldn't go down. I will make a complaint, so please do so
I am really sorry to hear about your experience at this casino.
Were you able to contact the support regarding the situation by now?
nothing.
The chat screen seems to say "I'm not here now, please write, I'll reply later". However, I have not been contacted.
Chat is always empty. And it seems to me that there are no contact information on the site
I saw the very same result when I tried the chat.
Have no luck getting other wyas to get in touch, aside from the email, which I believe you have tried.. 🙁
I'm also convinced you checked the wallet address, so the issue must be on the recipient's side. Well. I hope someone from the casino will be available soon. Since the complaint was lodged, nothing else remains but to give them a few more working days, I'd say.
With luck, someone from the casino will get back to you! At least, I hope so.
Redka, thank you for searching the site. It's my first time in an Italian casino. It was my first time and I was hurt. Players are helpless when they are ignored by the casino. I think it's the darkness of online casinos. Therefore, changes in evaluation due to complaints must be handled quickly and clearly. I think it is difficult to run this site. However, the fact that it has a decent rating here means that there are people who believe it and make deposits. Don't think that people who believe are stupid. It's so sad. Just when you make a mistake, be firm and quickly correct it. People like me are cutting their heads to provide information. Don't let it go to waste. * If you guys are taking a posting fee from the casino, it is a different story. Then it's your business
I haven't heard from them. In such a case, the evaluation should be revised promptly. Your rules only benefit fraudulent casinos. Suppose that once a casino is listed with a decent rating. They can behave freely for several months. If you believe in me, you should act decisively. They are convinced that the criminals are scam casinos. As a temporary measure, the rating should be 3 or less. Let's say they contact you now. Still, there are major deficiencies in their support system.
There are times when I feel that Casino Guru's response to scam casinos is very dull.
......Do you really get a publication fee from them?
Hello.
The situation is pretty much the same as in the other case of another casino. So, if you read my lasteply for the Instant Casino discussion, this one will pretty much be the same.
Safety Index is about calculations; I think you would only benefit by reading the explanation of how we review casinos 👈
Focus on aspects determining the casino safety, please. The part mentioning complaints is very important too:
"Our casino review team browses the internet to find all relevant complaints, which give us a good idea of how casinos treat their players. We enter all complaints into our database and assign them a classification based on our perception of the complaint (whether we think that the casino has actually done something wrong or not) and other factors (such as whether the player played with real money or bonus money, etc.). Taking into account the disputed amount in each complaint and the aforementioned classification, we get a number of black points for each complaint, which are then used in the Safety Index calculation."
With that being said, there is no way to determine the severity of the issue without a proper investigation; for that, we assembled the complaint process:
Step 1 – Player fills out a complaint form and submits it.
Step 2 – We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3 – We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4 – Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5 – If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6 – Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.
We do everything we can to resolve complaints as quickly as possible, but it's not always a straightforward process. Please be patient and provide all the necessary information to speed things up on your side.
This is basically how it works. It is not optimal, but neither was your decision to deposit in a casino with a "below average" Safety index, for example. Does 6,1 out of 10 sound like we have to be paid for such a lower Safety index? It is more of a message providing a warning.
Again, I understand you aim to improve the way my colleagues adjust reviews, but actually the best you can do is to always submit the complaint immediately.
We didn't think 6.1 was a rating that players shouldn't deposit at. How many are OK?
In any case, it is the player who chooses the casino and makes a deposit
Hello,
I think we are not here to dictate to players where they have to play; it is their decision; we just aim to provide as many clues as possible for the player to make a safer choice. Mathematically, 6,1 out of 10 is slightly more than a half; is that so convincing? As I was saying, it is not good to consider only the number; there are many other things that, combined with the Safety Index may help you decide whether you want or don't want to deposit in a casino. consider the forum; the user reviews the complaints...
Sometimes a casino becomes inactive without us noticing that or without any warning, so the review may not get adjusted in time. Aside from things we are able to track and use, among which the forum, user reviews, and complaints may be counted, the rest is beyond our reach until the player comes here submitting the complaint.
I'm trying to explain we do not have thousands of employees to constantly monitor each casino on a daily basis.
I imagine you might feel a bit disappointed, yet we have no better options.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
