I am posting to warn other players and seek community advice on a clear pattern I experienced with Howl.gg.
Over an extended period I made numerous deposits across multiple accounts without ever being asked for identity verification. No KYC requests, no account flags, no responsible gambling interventions — despite significant cumulative deposit volume.
The moment a withdrawal was requested, my account was banned citing multi-account violations that were apparently invisible to them during the entire deposit period.
I hold blockchain transaction records and third party payment processor history documenting the full deposit and withdrawal trail, including a $10,000+ withdrawal processed to an unhosted wallet without any identity verification.
My questions for the community:
Has anyone had successful mediation with Howl.gg specifically? Has KYC inconsistency — enforced only at withdrawal — been successfully used as grounds for complaints against Curaçao operators? Are there precedents where game providers were successfully engaged on responsible gambling grounds?
Any experience or advice welcome.
I believe that the casino has stated in their terms that having multiple accounts is not allowed.
Is that right?
In that case, because you really have opened multiple accounts, you have violated the terms, and it is only logical that they refused to pay out your winnings.
Please make sure to avoid doing so in the future, as it is prohibited in most online casinos.
May I ask if the casino has given you your deposits back, please?
Yes, their terms prohibit multiple accounts and I acknowledge that violation. However the relevant context is that Howl.gg processed years of deposits and a $10,000+ unhosted wallet withdrawal across these accounts with zero KYC verification at any point: meaning they had every technical and regulatory opportunity to identify duplicate accounts during the deposit phase rather than exclusively at withdrawal upon winning.
To answer your question directly: no deposits have been returned. My final deposit before the ban was €10.
The core concern I am raising is not purely personal. A platform that ignores self-exclusion controls, processes large crypto withdrawals without identity verification, and enforces terms selectively only upon winning represents a systemic responsible gambling failure that affects vulnerable players broadly.
There are not many online casinos that verify players upon deposit. Usually, they do it when withdrawal is requested. It is simply time-saving for them, actually. And especially if the deposit is through crypto, you know.
So, in case like yours, the casino should give you your deposit back and block all the accounts you have opened there due to the terms violation, I believe.
If you wish, our complaints team will look into it; please submit your complaint here.
Thank you for the clarification. To add important regulatory context: under Curaçao's own AML guidance, operators are explicitly required to prohibit multiple accounts per user and block accounts that reach an aggregate lifetime deposit total of $2,000 until identity is verified. My cumulative deposits across accounts significantly exceeded this threshold without any verification request or account block being triggered.
This is not a technical limitation. Linking multiple accounts to the same individual is trivially achievable through matching shared payment method fingerprints, identical cryptocurrency wallet addresses, Swapped transaction IDs tied to the same identity, device fingerprints, and IP addresses. Every legitimate financial platform implements these checks automatically as basic AML infrastructure.
The fact that these accounts remained unlinked throughout years of deposits and a $10,000+ unhosted wallet withdrawal strongly suggests the platform deliberately architected their systems to avoid flagging duplicate accounts during the deposit phase then activating enforcement only upon a winning withdrawal.
This means the platform wasn't simply following standard industry practice of verifying at withdrawal, they were in breach of their own licensing obligations throughout the entire deposit period. The selective enforcement at withdrawal therefore represents not just poor practice but a documented regulatory failure.
I would like to proceed with a formal complaint on this basis.
I'll do that once I have enough free time on my hands.
Well, we always suggest that every casino implement this in their system, so players are blocked and unable to play. Unfortunately, not many casinos do that. They simply put the term in their rules, and you, as a player, have to obey it.
They have a point in that, of course, because it is only up to you what you will do. No one is forcing you to open multiple accounts and deposit money, right?
Now, when it comes to the licensing authority, I am unable to tell you what they check and what they don't. My knowledge doesn't go that far, as I do not work there, actually.
So, in your case, because you knowingly opened multiple accounts, I am unable to say what can be done, actually.
Just imagine it like the driving rules. You know about them; no one is forcing you to speed up, for example, but you do. The police don't make any effort to prevent speeding, so you are really unable to speed up, but if you do and they catch you, you get fined. Right?
Do you get the point?
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
