I'm sorry, but I genuinely don't understand what you are failing to understand.
My explanation has been clear from the beginning.
The manual verification option initially provided only a single upload button for proof of address. The separate upload button required for my proof of ID and the remaining verification documents was completely missing from my account. Because of this, I was unable to complete the verification process and, consequently, unable to withdraw my funds.
This situation lasted for more than a day and required several emails from me before any effective action was taken. During that time, I received no meaningful solution, which naturally raised concerns. From my perspective, when a casino does not provide a way to complete verification and does not promptly resolve the issue, it is reasonable to become suspicious and question whether the casino is trustworthy.
Eventually, the casino identified the problem and added the missing upload button to my account. Once that was done, I was able to upload all required documents, complete verification, and proceed normally.
What I find difficult to understand is why this is being questioned. The facts are straightforward:
The verification process was not working correctly in my case.
A required upload button was missing from my account.
I could not complete verification or withdraw funds.
The issue remained unresolved for more than a day despite multiple emails from me.
The casino eventually fixed the problem.
I was successfully verified afterward.
It is also important to point out that this issue appears to have been specific to my case, likely because the Veriff application used by the casino was not functioning properly on my phone. I have never claimed that this was a widespread problem affecting all players.
For that exact reason, I do not intend to leave a negative review. Once the issue was brought to their attention, it was fixed, and everything worked as expected afterward. My review reflects the entire experience, not just the initial problem. While the verification issue was frustrating and understandably raised concerns, the casino ultimately resolved it and enabled me to complete the verification process successfully.
I therefore believe my positive review is fair, balanced, and based on what actually happened rather than on assumptions or speculation.
Hopefully, this clarifies the situation once and for all.