I was playing Sun of Egypt 5 by 3 OAKS. I hit the bonus round. The bonus round ended and the "POWER" never showed it's value which could have been jackpot of 25,000$, Multi, etc... I have the complete video. I sent the video to Goldex 3 days ago, they didnt even acknowledge it. This is not ok. 
Hey, if the little box with the- power symbol didn't show anything, the casino isn't responding, you can file a complaint and we'll look into it.
In any case, if you wrote to them before the weekend, it's possible that they haven't dealt with it yet, so I would try to give it a few more days to see if they respond. If not, then I would go the complaint route.
What do you think?
I still have not heard back from the casino or 3 Oaks. The complaint was rejected from Casino Guru as they claim "The information provided does not demonstrate a confirmed financial loss or error that can be independently verified". The only thing that cannot be proved is HOW MUCH of a financial loss I incurred, but to say that it does not demonstrate that a financial loss was incurred is false as behind the "Power" is multi, boost or jackpot so yes, without that power turning, I am robbed of the chance at the 5000$ jackpot and a guaranteed increase by the boost or multi.
This is disappointing as a casino that doesnt do anything when technical glitches are proven (I have the video that Casino Guru didnt ask for) that casino deserves to be flagged.
Oh, sure, then obviously, since we don't know how much you could actually get out of it, you can't proceed any further. The casino should definitely look into this, and it would be good if the game provider said more about it. If neither of them does, then it will be difficult.
I find it insane, to be honest. No accountability. The glitch is blatantly clear. It's not "maybe their was a glitch". I was robbed of my full winnings and yet 3 Oaks and Goldex is dead silent. How casinos get away with this is beyond me and how this isn't a justifiable complaint baffles me even more to be honest. These companies get away with so much and I realize now it's simply because they can.
I wouldn't say it wasn't justified, but rather, how much should we be fighting for? It could have been anything. The important thing is that the casino should always resolve such glitches. I completely understand that you're upset, I would be too if I were in your shoes, but unfortunately, as I explained, there's nothing more we can do about this situation.
Thanks, Jaro. Another platform took the complaint public. There should be no gray area here. A casino that doesn’t respond to proven and factual technical failures needs to be bright to the public.
I'm glad to hear that. Could you please let me know if it got sorted out or how it turned out when you have some news?
I hope they can help you with that.🙂
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
