Well, considering that from your side, it looks very unfair.
Though I would not consider Index 7,3 with the mark "Fresh" to be the same as good.
("However, being a new casino, it may still be premature to fully assess its safety. Therefore, we have categorized it as a Fresh online casino for the time being.")
From my experiences, casinos react like this if they want to finalize an account investigation, often associated with payment activity. Perhaps the process has not been finished yet; hence, the account remains closed.
Still, one would expect at least an email providing a decent explanation or comment.
Or, and I'm not saying it is about you, they take it harshly if the person does not pass the KYC or security check, which almost always results in citing a very popular rule about fraudulent actions or abuse.
However, in your case, I believe some explanation is necessary, and I completely understand how dissatisfied you are with the casino's approach.
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