Casino Guru remains the best complaint resolution mediator with no fees, and I thank you for trying to help me. I just have one question, and thank you for your time."
I had previously filed a complaint against the site fansport, which I believe is committing serious violations, due to the fact that my account was banned simply because I won $8,400 in their casino.
Initially, the complaint was closed without any resolution and 2400 negative point , and the site’s rating was 5.1. After closing the complaint, the status changed to "low." However, in March, the site requested to reopen the complaint. Since then—nearly five months have passed—they have been stalling, delaying the process, and completely avoiding any response. They have provided no evidence whatsoever, which clearly indicates fraud.
Eventually, the complaint was closed again with no solution, and 8,400 negative points were recorded. Yet even after five days, the platform's trust score for the site has not changed—it remains at 5.1 despite this significant level of risk and unresolved issues.
It seems that the only leverage casino.guru have left is to influence the site’s rating in order to push them to resolve complaints. However, nothing has changed, and the site continues to avoid responsibility.
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