When was your last successful withdrawal? I withdrew a few months ago; withdrawing cryptocurrency doesn't take as long as I expected. I haven't received any email replies, which is very frustrating. I've also submitted a complaint. My KYC email verification has been completed, but I don't know when the video verification you mentioned was. I saw your complaint; it was from a month ago.
I registered with EGB in June 2025, placed bets, and completed KYC verification. I successfully withdrew my winnings. Recently, on December 28, 2025, I deposited over $1000 USD. When I tried to withdraw my winnings, I was told the tournament was canceled and my profits were deducted. The website administrator cited their regulations, saying that even though I had won, I was still deducted. I was told I needed to re-verify my KYC, which I did, providing the required documents. They even replied via email that my verification was complete and asked me to complete a 2.5x turnover on games with points, which I did. I didn't claim any winnings during this period, but I was lucky enough to win $4000 USD in Blackjack. However, I can't withdraw my winnings now. The website is inaccessible. I contacted online customer service, who told me to email them, but my email went unanswered; the website is currently unresponsive.
Hey, in this case, I would file a complaint if the withdrawal is blocked even though you have fulfilled all their requirements and verified again.
Also, if they tell you to send an email but don't respond, that's not a good sign and doesn't show good communication on their part, so that's the route I would definitely take.
I hope we can help you.
Thank you for your suggestion. I have submitted a complaint, and I hope this will help resolve the matter. Thank you.
Okay, I'll contact you.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
