Hello,
(please use the reply button instead of tagging us, it does not work here 🙏)
No problem answering your question, it's just that I have no clue what complaint you mean. But I can assure you that every time each complaint is rejected, the reason is stated clearly to the player.
To keep our approach transparent, we keep all complaints visible to the community.
Basically, we do not deal with legal matters here. Instead, we prefer to apply a fair approach. Meaning, we've assembled a Fair Gambling Codex 👈 and there are consequences when the casino acts against it.
I understand you probably seek a more concrete response, so I'll wait for your answer regarding the complaint.
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