Good afternoon everyone, I came across this bookmaker by accident, decided to try it out, made a deposit of $1000, placed 2 bets on tennis, they won. After that, when trying to withdraw funds, it showed some kind of error. Their live chat didn’t work, so I found their telegram and wrote there. They told me that I was allegedly involved in multi-accounts. Complete nonsense .
Well, the best you can do is to submit a free-of-charge complaint. After the initial situation check, through this feature, our specialist will ask the casino to support its point of view. I just have to add that we usually do not engage in sports-betting-related issues. So, be ready for a potential rejection of your complaint.
One way or another, I suggest you read this guide called "Complaint Resolution Information and Instructions"; it's very helpful.
What do you think about it - is it worth a try for you?
Είμαι απόλυτα μαζί σου, ξόδεψα τα ίδια 450 USDt που με έκλεψαν συν μια κατάθεση που νόμιζα ότι ήμουν ο μόνος που έχω την ίδια αγανάκτηση με σένα
Good afternoon everyone, I came across this bookmaker by accident, decided to try it out, made a deposit of $1000, placed 2 bets on tennis, they won. After that, when trying to withdraw funds, it showed some kind of error. Their live chat didn’t work, so I found their telegram and wrote there. They told me that I was allegedly involved in multi-accounts. Complete nonsense .
Είμαι απόλυτα μαζί σου. Ξόδεψα τα ίδια 450 USD που με απάτησαν συν μια κατάθεση 50 USD. Νόμιζα ότι ήμουν ο μόνος που αγανακτούσα που έχω τα ίδια με σένα. Μου είπαν το ίδιο πράγμα.
Hi, in that case it also applies to you that you can try to file a complaint. However, as Radka mentioned in her reply, because we are not dealing with this area it is possible that your complaint will eventually be rejected.
However, I also thought that there are sites that deal with sports betting and maybe you could find help there.
You can check them out here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you file a complaint, feel free to let us know how it all turned out.
I've used 2 freebets they offered me and deposited twice lost my first depo, withdrew the second successfully (I got the error message multiple times too), but it let me withdraw after a while. However on my third withdraw no matter how many times I try everytime it1s the error code. Seriously who is using this site when every withdraw you have to message support to fix the error then support acts helpful saying they will fix it in a couple of hours, but nothing happens ever.
Update: I wrote to support on telegram and they let me withdraw in like 5 minutes. They said I created different accounts which is bullshit, but on their site they don't even have a log in button just a sign up button so it might have to do something with that. Anyway I will probably not use them anymore because of the lack of license and just the hastle I needed to go through to withdraw.
The good thing is that it was finally resolved and you got the money. But I also wouldn't have wanted similar things to happen during the withdrawal process and I had to keep writing to support. So I won't be surprised if you don't play here anymore.
However, if I may ask, what payment method did you use to withdraw when you had the money pretty much immediately?🙂
USDT(TRC20)It's really fast.
Oh yes, so crypto I thought so. 🙂
So, I wish you good luck anywhere you will play in the future. 😉
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
