They will not payout

This casino is coming up with every excuse imaginable to not pay

This casino is trying to tell me that they don’t owe me this balance that I requested for payout

Hi, can you tell me what excuses the casino is using to avoid paying you? I didn't see anything like that in the screenshots.

How long have you been waiting for the money, please? 

They are telling me in only entitled to $250. It’s been 48 hrs.

I’m

Okay, so did they take the rest of your money, or is it still in your gaming account? Were you playing with a bonus or not?

I had a bonus then I met the rollover requirements after the balance came down from $10k. Then they said it need to go further after $8k. When it got to $3k I received a message saying I was ready to cash out.

I'm not sure if I'm understanding this correctly. So you had a bonus and you met the requirements. After meeting them, you had 10k left? And you had to keep playing? Why? Didn't this bonus have a maximum cashout limit, which is why they told you that you were only entitled to 250? Did you see this somewhere, or could you please send me the details of the bonus you were playing with?

Yes! And yes! The more I played the more I was told the requirement wasn’t met until the balance came down. The only bonus chip that was still available to see was $550 total. Yet, I’m told I’ve met the requirement which I took a picture of then they say the cash out is $250. They aren’t being honest!

This is it

They just took the remaining money!!!!

I really don't understand why they kept asking you to keep playing if you had already met the wagering requirements.

But what I noticed in the Terms is that every no-deposit bonus has a maximum cashout limit. So if the screenshot I see with the free chip is the one you used, then the maximum cashout limit must have been listed somewhere along with it.

I’ve submitted lots of information to you guys and no response. So I’ll assume that you’re not gonna be able to help me.

Not sure what else to do because they didn’t payout.

The most important thing is to file a complaint. You can share screenshots and other information here, but this is a forum where we learn more about the situation—we don’t resolve it.

Our complaints team is responsible for investigating the matter further. So you’ll need to submit a complaint.

How do I submit a complaint?

Use this link please for opening a complaint. 👈

Here is a guide about what you can expect from whole process. 🙂