Daytonaspin Casino - γενική συζήτηση (σελίδα 10)

I'm not sure what else the casino could be asking for if you've already provided everything they've requested. Could you clarify whether they keep asking for new documents each time, or are they repeatedly rejecting the same document without explaining why?

If your account verification is still incomplete, that is most likely the reason why your withdrawals keep getting cancelled. Unfortunately, until the verification process is successfully completed, the casino usually won't process any withdrawals.

I understand how frustrating it is, especially after waiting almost three weeks. That's much longer than it should normally take. I can also see that you've already opened a complaint with us, which I think was the right decision. Hopefully, our complaint team will be able to find out why this keeps happening and help move your case forward.

For now, I'd focus on the complaint process and wait for our team's assistance. I don't expect this to be resolved overnight, but I do hope we'll be able to get some clear answers from the casino.

I can see that your complaint is currently under review, so our team will be looking into your case as well.

Since you've been waiting just as long and your situation is almost identical to the player above, it does raise concerns that the casino may have issues with how it handles verification. Three weeks is far too long for a KYC process, especially if they keep requesting the same documents without explaining what is actually wrong with them.

The fact that your withdrawals have already been cancelled multiple times and you're still being asked to upload the same documents, without any clear feedback, certainly isn't a good sign.

Hopefully, our complaint team will be able to find out why this is happening and help move your case forward. I can't promise a successful outcome, but I do agree that this verification process has taken much longer than it reasonably should. I hope you'll finally receive a clear explanation and be able to complete the verification as soon as possible.

Hi,

Thank you. I have just had my withdrawal cancelled again and they have rejected my proof of address which is a utility bill dated within the last 90 days as they requested.

I’ve since been asked to provide my pay slip. I do not want to provide them with details like my employee number or national insurance number

I think your withdrawals will continue to be rejected until your verification is successfully completed. Right now, I wouldn't focus on the withdrawal itself, I'd focus on getting your documents approved.

Of course, if they keep rejecting your proof of address without explaining what's wrong with it or what they actually need you to submit instead, that makes the situation much more difficult.

I also wouldn't keep submitting new withdrawal requests at this stage, as I don't think that will help until your verification is resolved.

If you still can't figure out what they want from you, I hope our team will be able to assist you and help move things forward.

I understand your concern, but in most cases casinos will require payslips to be submitted in full and unedited. If you redact or remove details like your employee number or national insurance number, there is a high chance they will reject the document again.

What you can usually do instead is ask the casino directly which exact fields are mandatory for verification and whether sensitive identifiers (like NI number or employee ID) can be covered or partially hidden. Some operators accept partially redacted documents, but many do not.

If they insist on a full payslip, then unfortunately you may need to provide it as-is or offer an alternative proof of income if they allow it.

If you're unsure, it's best to get a clear written confirmation from them before resubmitting anything again, so you don't risk another rejection.

I’ve uploaded and tomorrow is apparently 3 days time frame to withdraw. However I know they will come back requesting more info or another excuse and cancel my withdrawal for the 4th time.

Im now being blocked on live chat everytime I try and get info.

To be honest, I would forget about the stated time frame for now and definitely wouldn't rely on it. I think if you look through this thread, you'll find plenty of examples showing that it hasn't taken just three days for other players either.

As I've said before, until you're successfully verified, you won't be able to withdraw your funds. So at this point, whether your withdrawal remains pending or gets cancelled again isn't really the main issue. Ideally, it would stay pending, but if the casino cancels it, it's most likely because your verification hasn't been completed yet.

I also noticed that you've been blocked from using live chat. That's certainly frustrating when you're trying to get more information. However, if you've been contacting them repeatedly, it's not uncommon for casinos to temporarily block access to live chat to prevent what they consider excessive messaging.

For now, I'd give it a little more time. If nothing changes, you still can't complete the verification, and you don't receive your money, we'll do our best to help you.

Most importantly, try not to let this consume all of your attention. I know that's easier said than done, but constantly worrying about it won't make the process move any faster. I hope it gets resolved soon.

I've been reading through the replies, and it seems like experiences are quite mixed, especially when it comes to withdrawals.

One thing I've learned is that it's worth paying attention not only to how quickly a casino processes withdrawals, but also to how long the first KYC verification takes. Sometimes players expect an "instant payout," but the initial verification is what causes most of the delay.

Has anyone here completed a withdrawal recently? I'm particularly interested in whether the verification process was straightforward and if customer support responded quickly when documents were requested.

I think you've probably already found the most recent player experiences with this casino. Several players have been discussing their issues here, most of them related to withdrawal delays, although there have been a few other concerns as well. From what I've seen over the past week, delayed withdrawals have definitely been the most common topic.

You're also right that KYC verification is often one of the main reasons why withdrawals take longer. However, there can be other reasons for delays as well, so it's always worth keeping that in mind.

If you read through the experiences shared by other players, you'll notice that some of them had to wait quite a while before receiving their withdrawals. Based on what I've seen, I do think this casino eventually pays its players, but in some cases it seems to require more patience than many players expect. So it's something to be prepared for.

Straightforward 🤣

Reading over the pages above and my own experiences nothing is straight forward, other than when you realise they are trying to work as hard not to pay anything out.

I uploaded a long set of required docs (selfies, pictures of my card with numbers deleted etc). Did not hear anything for days then told there is an issue refunding to my card and to try bank transfer. Strangely all my documents seemed to at that point disappearer and after trying a withdraw a second time I was -days later- asked to send in a different set of documents. No communication or explanation.

Weirdly I paid by card twice the same evening and these went to two different merchants on my statement. One being a currency conversion which I don't recall being asked about (but may have been informed about and didn't notice be fair).

Very much a red flag, assume they have to use intermediate merchants due to an overwhelming amount of disputes.

I gave up after reading here and elsewhere that (even after passing verification) they just used excuse after excuse to not pay (and finally just ignore requests or messages).

Very fortunate I didn't win a great deal compared to some here. And it's a lesson now anyway, won't ever play at a unlicensed (or non UK licensed) casino again. Zero reason to play somewhere like here when there are legitimate and genuine places that are actually running that people return to again and again.

I'll try to write a review here but the score is pretty low anyway.

Honestly would warn anyone never to even think about using a casino that is licensed in this jurisdiction either. There may some good actors but hard to understand that this company are able to get away with what they do under license.

I have managed to be paid out once after about a month of back and forth.

Thing is they unverify your docs after a withdrawl so you have to do kyc again, it's one of their delay tactics. when you receive the email that says they still require so and so. you need to go to the live chat and ask them exactly what is missing and needed, because the email will not. I am currently trying to get my final amount out, but because they unverified my ID after the 1st withdrawl I have to do kyc again and again they are finding any and all reasons to delay paying out. This time they rejected the ID I submitted which was exactly the same that was verified before, but accepted the selfie with ID, i went to live chat and they said they also require a picture of the back of the ID, This was not stated on the kyc page. they also did not mention this in the email they send rejecting kyc. So now I'm stuck having to wait a t least another 5 days to be paid. or for them to tell me they need a copy of my family tree

That sounds quite frustrating, to be honest.

I do not fully understand the process either. If you were already verified, everything was approved, and you successfully received a withdrawal before, then it is strange that when you try to withdraw again, the casino suddenly finds another issue and asks for additional documents.

Based on your description, it does not really sound like there is an actual problem. It does seem similar to what you mentioned, that it could be some kind of delay tactic. However, verification is still an important part of the process, and casinos generally need to have players fully verified before releasing withdrawals.

Hopefully, if the only thing they need now is the back side of your ID, everything will be completed quickly and you will be able to withdraw your money normally.

I would appreciate it if you could give me an update on how it turns out, whether the verification was completed and whether you received your funds. I will be interested to hear how it goes.

@jaroslav I will do. My main issue is that when they send the rejection email there is not enough information on what they need. I only found out about having to also submit the back of the ID through the live chat. In the email they just say to respond ID docs with no extra info about needing the back as well. So if I did not inquire the kyc would of got rejected again delaying the withdrawl further. Additionally they say 3 business days to verify but it has always taken more then 3 days. You have to go to the live chat after 3 days to prompt them before they even verify anything.

Sure, I understand. I would also expect that if a document or anything else related to the verification process gets rejected, the casino would explain what is needed, what the document should contain, or exactly what you need to submit.

However, I know that this is often not the case. Sometimes casinos give players a very general statement saying that they simply need a particular document without providing any further details. This can sometimes lead to unnecessary mistakes on the player's side, mistakes that could potentially have been avoided if the casino had explained everything clearly from the beginning.

We'll see how things develop. I hope you won't run into any further problems, that everything will be successfully verified, and that you'll be able to complete your withdrawal without any issues.

If that doesn't happen, feel free to come back, and our team will be available to assist you.

maybe one little tip, if you want to tag me or other player, that is something what is not possible on our site. But if you use "reply" button, player will be notified about your answer. 🙂

Well tomorrow will be the 3 days. But I doubt they would have done anything by then unless I contact the live chat to chase it up. How it was last time. The false advertising on thier website stating that KYC is dine within 3 days is a straight up lie, I do not get how they can put a statement like that up and not keep to it. what it should say is kyc will take 3 days+ instead which would be a more accurate representation. well I'll keep you updated once I contact the support team tomorrow to chase up my withdrawal because if you don't you'd probably have to wait 3 weeks lol.

Sure, I understand that ideally, casinos should always communicate everything as accurately and transparently as possible and avoid misleading players in certain situations. Whether it’s related to withdrawal processing times, KYC, or anything else, it’s always best to provide the most accurate information possible.

I understand that, on the one hand, a casino may not always be able to predict exactly how long something will take. But on the other hand, if they know they won’t be able to process something within three days, they shouldn’t tell a player that it will be done in three days, because that isn’t really fair.

We’ll see how things develop. I’ll be waiting for your update, and I hope it will be a positive one. At least, I’m trying to stay optimistic.

Well kyc just got rejected again with o explanation as to why. all they say is upload a valid form of ID which I did and they accepted last time

this time they did not accept it.

So annoying better update. I got another rejection email for my ID even though it was exactly what they asked for and more. I provided a copy of my provisional licence and also my PASS card which was verified fine before. but this time they keep rejecting it with no explanation. not even the live support person was given a reason why too. this is definitely a tactic this website uses to draw out withdrawals and .making it as hard as possible for the player to withdraw funds.