Daytonaspin Casino - γενική συζήτηση (σελίδα 10)

I'm not sure what else the casino could be asking for if you've already provided everything they've requested. Could you clarify whether they keep asking for new documents each time, or are they repeatedly rejecting the same document without explaining why?

If your account verification is still incomplete, that is most likely the reason why your withdrawals keep getting cancelled. Unfortunately, until the verification process is successfully completed, the casino usually won't process any withdrawals.

I understand how frustrating it is, especially after waiting almost three weeks. That's much longer than it should normally take. I can also see that you've already opened a complaint with us, which I think was the right decision. Hopefully, our complaint team will be able to find out why this keeps happening and help move your case forward.

For now, I'd focus on the complaint process and wait for our team's assistance. I don't expect this to be resolved overnight, but I do hope we'll be able to get some clear answers from the casino.

I can see that your complaint is currently under review, so our team will be looking into your case as well.

Since you've been waiting just as long and your situation is almost identical to the player above, it does raise concerns that the casino may have issues with how it handles verification. Three weeks is far too long for a KYC process, especially if they keep requesting the same documents without explaining what is actually wrong with them.

The fact that your withdrawals have already been cancelled multiple times and you're still being asked to upload the same documents, without any clear feedback, certainly isn't a good sign.

Hopefully, our complaint team will be able to find out why this is happening and help move your case forward. I can't promise a successful outcome, but I do agree that this verification process has taken much longer than it reasonably should. I hope you'll finally receive a clear explanation and be able to complete the verification as soon as possible.

Hi,

Thank you. I have just had my withdrawal cancelled again and they have rejected my proof of address which is a utility bill dated within the last 90 days as they requested.

I’ve since been asked to provide my pay slip. I do not want to provide them with details like my employee number or national insurance number

I think your withdrawals will continue to be rejected until your verification is successfully completed. Right now, I wouldn't focus on the withdrawal itself, I'd focus on getting your documents approved.

Of course, if they keep rejecting your proof of address without explaining what's wrong with it or what they actually need you to submit instead, that makes the situation much more difficult.

I also wouldn't keep submitting new withdrawal requests at this stage, as I don't think that will help until your verification is resolved.

If you still can't figure out what they want from you, I hope our team will be able to assist you and help move things forward.

I understand your concern, but in most cases casinos will require payslips to be submitted in full and unedited. If you redact or remove details like your employee number or national insurance number, there is a high chance they will reject the document again.

What you can usually do instead is ask the casino directly which exact fields are mandatory for verification and whether sensitive identifiers (like NI number or employee ID) can be covered or partially hidden. Some operators accept partially redacted documents, but many do not.

If they insist on a full payslip, then unfortunately you may need to provide it as-is or offer an alternative proof of income if they allow it.

If you're unsure, it's best to get a clear written confirmation from them before resubmitting anything again, so you don't risk another rejection.

I’ve uploaded and tomorrow is apparently 3 days time frame to withdraw. However I know they will come back requesting more info or another excuse and cancel my withdrawal for the 4th time.

Im now being blocked on live chat everytime I try and get info.

To be honest, I would forget about the stated time frame for now and definitely wouldn't rely on it. I think if you look through this thread, you'll find plenty of examples showing that it hasn't taken just three days for other players either.

As I've said before, until you're successfully verified, you won't be able to withdraw your funds. So at this point, whether your withdrawal remains pending or gets cancelled again isn't really the main issue. Ideally, it would stay pending, but if the casino cancels it, it's most likely because your verification hasn't been completed yet.

I also noticed that you've been blocked from using live chat. That's certainly frustrating when you're trying to get more information. However, if you've been contacting them repeatedly, it's not uncommon for casinos to temporarily block access to live chat to prevent what they consider excessive messaging.

For now, I'd give it a little more time. If nothing changes, you still can't complete the verification, and you don't receive your money, we'll do our best to help you.

Most importantly, try not to let this consume all of your attention. I know that's easier said than done, but constantly worrying about it won't make the process move any faster. I hope it gets resolved soon.