We worked with this company under the CPA model. After their manager set up all the S2S postbacks, we ran test registrations, saw that everything was working correctly, and launched the advertising campaigns (we spent around $3,500 on traffic).
One day we noticed that the statistics had become completely unrealistic: the conversion from registration to first deposit was showing 100% (at that point we had driven 330 registrations to their project and only about 20 real first deposits). We immediately informed them that their postback settings had broken and paused all advertising campaigns, because incorrect attribution would completely ruin campaign optimization.
In response, they admitted that yes, there was a technical error on their side with the postback settings (let me remind you: the setup was done by their own employee, and the first ~300 registrations and 20 deposits had been tracked without any issues). Right after that, the employee said he was quitting, and the product offered to pay us for only 1 player (which is 7.5% of our traffic spend, not counting the man-hours of buyers and technical specialists).
For the past several days, the team lead of their affiliate network has been refusing to put us in touch with her management, claiming that the business is undergoing restructuring, and she simply ignores all our legitimate questions and requests.
We are now left without payment for the majority of the approved conversions and without any constructive dialogue.
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