Betride Casino - γενική συζήτηση (σελίδα 3)

Πέρασα ξανά πάνω από μία ώρα στη ζωντανή συνομιλία και μου έλεγαν συνεχώς να εισάγω διαφορετικό IBAN, κάτι που είχα ήδη κάνει δύο φορές. Είπαν επίσης ότι έπρεπε να κάνω ανάληψη χρησιμοποιώντας κρυπτονομίσματα. Δεν έχω άλλους λογαριασμούς. Έτσι, απλώς εισάγω το IBAN της πιστωτικής μου κάρτας και η ανάληψη έγινε δεκτή. Είπε ότι ήταν επιτυχής. Τώρα είμαι περίεργος να δω αν θα λάβω τα χρήματα στον λογαριασμό μου.

Hey.

I understand that you must feel frustrated and that you feel like we aren't helping you. Please know that we always try to do everything possible so players can get their winnings whenever they play fairly and without any violations. That also means we will recommend to players to use the easiest way, if I could call it that, because many times the casino has a good reason for what they do, and even if it may look like they don't want to pay you, they actually really might have some issues with paying you the way you would like to.

As you can see, they also offered the other payment option for you. It seems all new to you because you haven't used Binance nor crypto until now, but many players are already used to those.

So, right now I suggest you wait to see how it will go with this last try of yours, and then if it won't be successful, perhaps it'll be good to get help from someone who is already familiar with the other payment options.

What do you say? Will you be willing to try and learn something new?

Γειά σου

Ναι, μου προτείνονται και άλλες μέθοδοι, αλλά αυτό ακριβώς είναι το θέμα. Πάντα κάνω κατάθεση σε όλα τα καζίνο χρησιμοποιώντας τραπεζική μεταφορά και πριν το κάνω, ελέγχω πάντα αν προσφέρουν τραπεζική μεταφορά ως μέθοδο ανάληψης, κάτι που κάνουν. Γι' αυτό δεν ανησυχούσα. Αν ήξερα εκ των προτέρων ότι δεν δέχονται δύο από τις τράπεζές μου, δεν θα είχα παίξει ποτέ εκεί. Δεν είμαι εξοικειωμένος με τα κρυπτονομίσματα και δεν ήθελα ποτέ να μάθω τίποτα γι' αυτά. Και τώρα αναγκάζομαι να ανοίξω έναν τέτοιο λογαριασμό; Δεν είναι ότι δεν θέλω να δοκιμάσω κάτι καινούργιο. Απλώς δεν είμαι εξοικειωμένος με αυτά, δεν μιλάω αγγλικά και δεν γνωρίζω κανέναν με εμπειρία στα κρυπτονομίσματα. Δεν ξέρω καν τι να ψάξω στο φόρουμ. Το καζίνο λέει ότι μπορώ να κάνω ανάληψη μόνο χρησιμοποιώντας τις μεθόδους που προσφέρουν; Ναι, ακριβώς, προσφέρουν και τραπεζική μεταφορά, αλλά όχι για τις τράπεζές μου;;; Δεν είχα ποτέ αυτό το πρόβλημα σε κανένα καζίνο που να προσέφερε SEPA, σε κανένα. Τώρα θα περιμένω να δω αν θα στείλουν τα χρήματα στην πιστωτική μου κάρτα ή θα ακυρώσουν την πληρωμή.

I understand your point completely and really hope that soon you will be able to receive your winnings.

We are here for you and will wait for your next update. I'm keeping my fingers crossed. 🤞

Η πληρωμή μου βρίσκεται ακόμη υπό επεξεργασία.

Αγνοούν όλα τα email μου, εξαιρετική υποστήριξη. Και η ανάληψή μου δεν διεκπεραιώνεται. Αυτό τα λέει όλα για αυτό το καζίνο.

Η ανάληψή μου απορρίφθηκε χωρίς εξήγηση. Δεν υπήρχε email, δεν υπήρχε ειδοποίηση στον λογαριασμό μου.

Από τότε που υπέβαλα αυτήν την καταγγελία, δεν έχω λάβει καμία απάντηση από το Casino Guru. Έκανα τώρα τη δική μου έρευνα, αναζήτησα βοήθεια αλλού και έλυσα το πρόβλημά μου. Αναγκάστηκα πραγματικά να ανοίξω έναν λογαριασμό κρυπτονομισμάτων. Διαφορετικά, δεν θα έβλεπα ποτέ τα χρήματά μου. Απλώς λυπάμαι που το Casino Guru υποστηρίζει αυτό το είδος καζίνο.

Hello, Gretche.

I'm sure you already know how complaints and safety indexes work. If the casino is suggesting an option for you, I would, for instance, go for that. It was your choice to oppose on every occasion, yet you were then frustrated by the delay. I understand you have your opinions and judgments. It is more or less the main subject of your posts here on the forum. That's okay, but it has little to do with your assessment or our free services or support. Thank you for letting us know. and wish you only pleasant experiences with casinos. Having a crypto as an option is very practical, as you showed us.

As stated in your complaint:

"If the casino is willing and recommends that you use crypto for withdrawals, we would recommend that you set up a reputable crypto wallet in the supported currency and give this option a chance. If you have trouble setting it up, try asking for help from your family, friends, or on our forum"

URGENT – Formal Refund Request for £4,500 in Unauthorised Transactions

Dear Betride Support Team,

I am contacting you regarding approximately £4,500 worth of transactions linked to Betride that have been taken from my bank account without my authorisation.

My email account was hacked, and I believe someone used my personal details to make these payments without my knowledge or consent. I did not make or authorise these transactions, and I have never withdrawn or received any funds from Betride.

I have also noticed that the payments appear under different merchant names on my bank statement, making it difficult to identify that they are linked to your gambling platform. I am extremely concerned about how these transactions were processed and how my personal details were used.

My bank has already raised a formal dispute regarding these payments, but Betride has so far failed to respond appropriately. I expect this matter to be taken seriously and investigated urgently.

I am also concerned about the regulatory status of your gambling operation and whether it holds the appropriate UK gambling licence to provide services to UK customers.

I am requesting that you:

Refund the full £4,500 in disputed transactions to my original bank payment method.

Investigate how my personal details and compromised email account were used to make these payments.

Provide a full breakdown of all transactions associated with Betride, including every merchant name used to process them.

Confirm whether an account was opened or accessed using my personal details and provide relevant account and transaction records.

Respond directly to my bank's ongoing dispute and cooperate fully with its investigation.

I do not consider this matter resolved simply because payments were processed through your platform. I dispute these transactions and require a proper investigation into how they occurred.

Please treat this as an urgent complaint and respond in writing within 7 days of receiving this email. If I do not receive a satisfactory response, I will consider escalating the matter through my bank's dispute process and to the relevant regulatory and consumer protection authorities.

I would prefer to resolve this directly with you, but I expect Betride to take responsibility for investigating these transactions and to cooperate in returning the disputed funds where appropriate.

I look forward to your urgent response and confirmation of the steps being taken to resolve this matter.

Kind regards,

Ryan Elliott

This sounds more like an unauthorized-access/cybercrime issue than a standard casino dispute.

If your email was compromised and someone used your personal details to make transactions without your authorization, the most important step is to continue working with your bank's fraud/dispute team, since they can trace the payments and challenge them through the payment channels involved.

I would also keep all evidence related to the hacked email, the disputed bank transactions, the different merchant names, and any communication with Betride.

If your bank asks for additional documentation from the casino, such as transaction records or account details, keep requesting those in writing from Betride.

Because this involves possible identity misuse and unauthorized payments, it may also be appropriate to report it to the relevant law-enforcement or cybercrime authority in your country.

Casino Guru can comment on the casino side of the situation, but we are not able to investigate hacked accounts, identity misuse, or unauthorized bank transactions in the same way a bank or law-enforcement authority can.

I just like to mention betride are refusing to send my money back

I think you will have to try and resolve this thing with your payment provider or somewhere else.

As I said, in these kind of cases, we are not able to help.