Dear mmgg33441,
Thank you for sharing your feedback and scribe review , we will answer you on the discussion section.
We understand how frustrating this situation must be, and we would like to clarify a few points.
Our KYC process is handled by a highly efficient AI system that automatically verifies the submitted documents.
Occasionally, documents might fail verification if they are unclear, if certain details are not fully visible, or if they are not zoomed in enough for all necessary information to be checked.
We recommend ensuring that your documents are high-quality scans or photos with all details clearly visible when you resubmit them.
Regarding your account being frozen, this can happen if multiple incorrect login attempts are made. If that was the case, you can reset your password by selecting the "Forgot My Password" option on our website. An email will be sent to you with instructions to create a new password.
As for your email being blocked, we have not encountered this issue with any accounts, and we never block emails from our players . It’s possible there may have been a technical issue.
Please feel free to reach out again with your username and any relevant details at [email protected] or [email protected], and we will gladly assist you in resolving the matter.
We truly appreciate your feedback, as it helps us improve our service. We are committed to providing the best possible experience for all our players.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
The Betflash24 Support Team
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