Αγαπητέ Romi, σας ευχαριστώ για το ενδιαφέρον σας για το θέμα.
Ο λογαριασμός μου εκκρεμούσε επαλήθευση, παρόλο που είχα κάνει στο παρελθόν αναλήψεις. Μετά από πολλά email που στάλθηκαν στην Bet da Turn, έλαβα επαλήθευση. Ωστόσο, παρόλο που ο λογαριασμός επαληθεύτηκε, δεν λάμβανα τα κέρδη μου.
Έστειλα email στο complaints@gaming-curacao.com Απαντήθηκα και με βοήθησαν εντός 3 ημερών και μου ζήτησαν να συμπληρώσω μια φόρμα και να επισυνάψω όλα τα αποδεικτικά των αναλήψεων και των καταθέσεων και τα email που στάλθηκαν στη Bet da Virada. Έστειλα το email στο Complaints στις 13/05 με όλα τα απαιτούμενα έγγραφα και το πρώτο πράγμα το πρωί στις 14/05 η ανάληψη ήταν στον λογαριασμό μου.
Ελπίζω αυτό το κείμενο να βοηθήσει άλλους ανθρώπους.
Αγκαλιές.
Dear Romi, thank you for your interest in the subject.
My account was pending verification, even though I had previously made withdrawals. After several emails sent to Bet da Turn, I got verification. However, even though the account was verified, I was not receiving my winnings.
I sent an email to complaints@gaming-curacao.com I was answered and assisted within 3 days, and they asked me to fill out a form and attach all proof of withdrawals and deposits and emails sent to Bet da Virada. I sent the email to Complaints on 13/05 with all the requested documentation and first thing in the morning on 14/05 my withdrawal was in my account.
I hope this text helps other people.
Hugs.
Prezada Romi, obrigada pelo interesse no assunto.
A minha conta estava pendente de verificação, mesmo tido saques efetuados anteriormente. Depois de vários e-mails enviados para a Bet da virada, eu consegui a verificação. Porém mesmo a conta verificada, eu não estava recebendo meus ganhos.
Enviei um email para complaints@gaming-curacao.com fui respondida e atendida com 3 dias, e eles me pediram para preencher um formulário e anexar todas as provas dos saques e depósitos e e-mails enviado para a Bet da Virada. Enviei o e-mail para a Complaints dia 13/05 com toda documentação solicitada e logo pela manhã dia 14/05 o meu saque estava na minha conta.
Espero que esse texto ajude outras pessoas.
Abraços.
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