Hi, I'm sorry to hear about this situation. However, I see that you have filed a complaint against this particular casino, which I think is the right thing to do. I would like to ask if your account is fully verified? If I understand correctly, have you had any successful withdrawals from the casino ?
I also noticed that you tried to find out the reason why your withdrawals were cancelled, but without success. I don't think it's professional if the casino can't provide a reasonable answer to a question like that. However, I've also seen that the casino usually doesn't respond to complaints from other players, so I think it's going to be difficult in this case as well.
As for the casino itself, have you seen its safety index? It's pretty low, and I think I'd change my mind about putting my money there. If you're ever going to deposit in the future, definitely check it out and I also recommend to look at the user reviews, which can be useful and you can learn a lot of information from them.
Nevertheless, our team will try to do everything possible to try to help you in your time of need. I hope that your situation can be resolved and that you will get your money back. Fingers crossed 🤞
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