Hello, I'm sorry to hear that. I checked the review and with all honesty, I would not expect a casino with a lower Safety Index and information saying "no live chat" to inform Casino Guru about their plans or maintenance. 😐
Unless the casino explains that, they can only guess, but please feel free to lodge another complaint request, please. Being unable to withdraw the funds, especially under such worrying circumstances, is a perfect reason to complain, if I may say so.
Just a stupid question: are you sure no announcement email has fallen into the spam folder, perhaps? Decent casinos inform players about similar events, though I'm not sure if the same is the case with this specific operator.
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