bp54
πριν από 7 μήνες
Actually it is pretty interesting that you write this on our forum even though you say that you don't trust our reviews of the casinos. 🤔
Well, I surely wish you find all the information you need.
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Αξιόπιστα καζίνο για να παίξετε - με υψηλές αναλήψεις
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bp54
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bp54
πριν από 7 μήνες
Hello. I understand the concern, and I have to say that the complaint process is not built to resolve every situation but mostly issues related to concrete and applicable terms. Therefore, I'd like to say that I respect your opinion, but on the other hand, we, the others here, have no idea what you are talking about.
Do you perhaps care to explain to us the context? You see, we are used to any kind of emotion, yet you sound very reasonable to me, and since I could spot only one resolved complaint of yours, I just do not understand where the distrust actually comes from.
Besides, if any casino did something surreal to you, I bet we are all interested in knowing what it was.
Please respond only if you wish to do so, of course.
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bp54
πριν από 7 μήνες
Hello,
I can see how stressful this situation feels for you. Since the complaint is already submitted, the best next step is to let the process run its course. Our role is to carefully review the evidence from both sides and then decide based on the applicable terms and facts, not on assumptions.
I understand the weight this has for you, and you can be sure your case will be treated with attention and fairness. Let’s give the process the space it needs, because that way we’ll be able to reach a clear outcome.
hold on!
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bp54
πριν από 7 μήνες
You are welcome; I'll wait with you and will be around when things get moving.
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bp54
πριν από 7 μήνες
Hello,
I'm sorry, but this is not my part. And as far as I can see, you responded to Tomas already.
To be honest, I expected this outcome.
"If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino."
However, I understand there isn't much else to do, so you must be frustrated. I am sorry, but we only deal with cases that we can actually investigate.
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bp54
πριν από 7 μήνες
Yes, please wait.
Lost possession (the money included) is subject to banks or police. That is what Tomas told you.
I'm not familiar with the rest, as I said already, so please proceed with Tomas. I can't help you with that; he is your resolver.
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bp54
πριν από 7 μήνες
To me it makes sense; the case is not over. You just don't have to jump to conclusions and explain all things related to Tomas and inform him about the progress. As you can see, an unfinished investigation discussed here and now is just confusing for both of us.
I suggest you just calm down and focus on the complaint, not on the forum at this moment.
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bp54
πριν από 7 μήνες
On the other hand, in my opinion, it makes little sense to start posting your presumptions on the forum too. It is crucial to allow the mediator sufficient time to clarify any potential misunderstandings with you. Patience is the key here. Always.
Hold on and don't worry for now,
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bp54
πριν από 7 μήνες
I understand your perspective; therefore, I believe it is best to leave the other thread and its players alone while Tomas focuses on finding a resolution. It must be hard on you already, so such public opinion exchanges aren't really helpful. I would like to give you some insights or resolve the matter for you, but this forum is not the complaint and I am not Tomas. If you want to talk, we can, but just talk. I'll leave that to you.
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