Well, I don't want to sound harsh, but I have to ask you: do you have proof the game is somehow altered? Because it is almost impossible once the game is provided by the licensed game provider, and "streamed" from the original server, see how it works:

- RNG generates a random number.
- The game’s mathematical module takes the random number and calculates where the reels should stop.
- The game stops the reels at the determined positions and calculates the outcome of the spin.
- The outcome of the spin is then displayed to the player who initiated the spin.
Your win (or loss) in every round is determined purely by your luck. The outcome isn’t influenced by your previous wins/loses, nor the wins/losses of other players, nor by anything predictable. It’s just you and electromagnetic noise in the RNG – simply pure gambling.
I fear your complaint heads the same way.
I saw the casino awarded a very unfortunate player by giving additional bonuses, but I have never heard about refunds because of heavy losses. I'm sorry it's gambling.
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