Description: I am reporting a serious issue with 247BET regarding a withdrawal of 1000GBP requested on 09/02/2026. Despite the transaction being marked as "processed" on 11/02/2026 , the funds have never reached my Revolut account.
I have already filed an official complaint with the Malta Gaming Authority (MGA) regarding this matter. I possess a comprehensive archive of approximately 50 screenshots of my conversations with the casino's support, which clearly document the following:
1. Deliberate Misinformation: Support provided my own IBAN number, claiming it was a "bank reference number".
2. Refusal to Cooperate: They explicitly refused to provide an MT103 document or a UETR code, preventing my bank from tracking the funds.
3. Predatory Practices: While withholding my funds, they attempted to pressure me into making an additional deposit to "verify" my account.
4. Total Lack of Response: The casino has stopped replying to my emails and follow-up inquiries.
My bank (Revolut) has officially confirmed that no such transfer has been initiated. The level of deception and the refusal to provide valid transaction proof are unacceptable. I am prepared to provide all 50 screenshots to support this investigation. I request your mediation to help me recover my legitimate winnings.
Hello, I hope the MGM will be able to help you out. Since you already took the step, please keep us posted about the progress you made with Malta.
I wish you a fair and quick resolution!
Are you not able to help me?
Can you do something to speed up process?
doesnt cost you too mut time to send email to them but we can help other people aswell to dont be scammed by unfairly casino
i gave you that many proof...
I have already filled an official complaint with the MGA because operator has failed to provide any proof of payment and their communication has been contradictory.
i will keep you and the community updated on the MGA response.
Thanks for your support!
I also find a complaint submitted to my colleagues, so I dare to assume that you have covered all possibilities. 👍
Even though I can't act on your behalf, I will be here with you to keep up with the progress.
Don't worry, please.
Why can't you act on my behalf? I thought casino gurus were there to help with things like this?
MGA replied that they cannot help me in this matter, that 247Bet operates under a UKGC license, or that I should report the matter to ADR. I haven't done so yet because I'm counting on your help.
Yes, my colleagues who work as complaint mediators investigate cases to find fair solutions, inviting casino representatives to participate in the process. This site is a forum, though. Here we discuss the matter, but the complaint process cannot be expedited through forum discussions, I'm sorry.
I understand it may not be obvious.
Let's consider the complaint is just here 👈👈
Should i contact with them or just wait here?
Im so motivated to contact with anyone but their answered to wait 28 days,changing the timeframe money times,giving mi false information,not to provide any proof of payments are just disgusting methods.
So disgusting
I understand it must be challenging to deal with such inconsistency. In my opinion, the best you can do is to fully update your complaint and keep it updated. Once the mediator comprehends the situation fully, he or she may work on the problem.
So no one is dealing with this issue?
There are currently 2 open complaints, both about delayed payouts. To be honest with you, I would focus on yours. The matters may be similar, but outcomes still may be different.
2 open?i opened just one...my complain i believe is so clear i send those email aswell and of course never get answered back...on trustpilot its says 1.7/5 ...
i dont think have to add more..many similar complains...
im 100%im right...im asking them for ANY PROOF and always blame provider and my bank but experience negotiator knows those practice well
thats the email:
Dear Support Team,
I am writing to formally escalate my case to Stage 3 of your complaint procedure, as my previous attempts to resolve this via Live Chat (Stage 1 & 2) have failed.
I wish to log this as an official "Dispute" regarding my missing withdrawals:
1. 500 GBP from 11/02/2026 (Transaction ID: 42863144808)
2. 500 GBP from 11/02/2026 (Transaction ID: 42865538617)
I request that you assign a Case ID to this dispute immediately, as per your terms and conditions. I have been informed by my bank that they require an official Proof of Payment to trace these funds, which you have so far failed to provide.
Please provide your final response or the necessary Proof of Payment. If this is not resolved, I will be taking this matter to your designated ADR provider and the UK Gambling Commission.
Yours faithfully,
First of all, please do not post your full name on a public forum. I erased that.
And I also agree you do not have to add more. Here we are just talking about what might have happened and it all depends on you. We can stop talking if you have nothing to add.
ok understand..
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
