2 open?i opened just one...my complain i believe is so clear i send those email aswell and of course never get answered back...on trustpilot its says 1.7/5 ...
i dont think have to add more..many similar complains...
im 100%im right...im asking them for ANY PROOF and always blame provider and my bank but experience negotiator knows those practice well
thats the email:
Dear Support Team,
I am writing to formally escalate my case to Stage 3 of your complaint procedure, as my previous attempts to resolve this via Live Chat (Stage 1 & 2) have failed.
I wish to log this as an official "Dispute" regarding my missing withdrawals:
1. 500 GBP from 11/02/2026 (Transaction ID: 42863144808)
2. 500 GBP from 11/02/2026 (Transaction ID: 42865538617)
I request that you assign a Case ID to this dispute immediately, as per your terms and conditions. I have been informed by my bank that they require an official Proof of Payment to trace these funds, which you have so far failed to provide.
Please provide your final response or the necessary Proof of Payment. If this is not resolved, I will be taking this matter to your designated ADR provider and the UK Gambling Commission.
Yours faithfully,
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