Hello, that’s definitely an unpleasant situation, especially if you deposited money and the casino immediately froze your deposit for some reason.
I would definitely try to resolve the situation directly with the casino first. If nothing comes of it, I would then contact our team for help. However, I’d give them a little time for now if they’re conducting an investigation and see what they come back with.
It definitely shouldn’t take too long, though. So if nothing changes, the casino doesn’t get back to you, and you’re unable to access or use your money, please come back and give me an update.
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