0x.bet Casino - γενική συζήτηση (σελίδα 4)

Thanks

Είναι απατεώνες, δεν πληρώνουν και δεν με νοιάζει πια, θέλω απλώς να κλείσω τον λογαριασμό μου. Ακόμα κι αν είσαι εθισμένος στο παιχνίδι, δεν θα τον κλείσουν. Είναι απαίσιο που κάνουν ό,τι θέλουν, αλλά σε συμβουλεύω να μην παίξεις ποτέ εδώ αν δεν θέλεις σοβαρά προβλήματα.

Do you need any help from our side? Why they don't want to pay?

Είναι φυσιολογικό να ζητάτε κλείσιμο λογαριασμού λόγω εθισμού στον τζόγο, και επιπλέον, δεν τον κλείνουν και σας στέλνουν διαφημίσεις επιστροφής μετρητών την επόμενη μέρα. Αυτό είναι το απάτη καζίνο που έχετε με καλή βαθμολογία. Ούτε είναι Norman, και δεν υπάρχει καμία δικαιολογία. Εκτός αυτού, μπορώ να στείλω τα email σε όποιον θέλει να μάθει για αυτήν την εμπειρία, αν είναι αλήθεια.

When it comes to gambling addiction, casinos should always be on the lookout and try to close the player’s account as soon as possible and, of course, stop sending them any promotions. But that’s not always the case, and sometimes I’ve encountered situations where, I don’t know why, but casinos try to convince the player and ask them why they want to close their account. In this case, it doesn’t seem like a good idea to me if the player has clearly stated why they want to close their account.

But if you’re having trouble with this, you can contact us. We give casinos a few days to resolve the issue, but it certainly shouldn’t take long.

I want to share my experience with 0x.bet because I believe other players should be aware.

I won approximately €595,000, but after I requested a withdrawal my winnings were suddenly frozen. Months later, my balance was removed completely.

The casino first referred to a game provider issue. Later they changed their explanation to a "platform malfunction". However, the game provider confirmed to me in writing that no malfunction, no glitch and no duplicate win events occurred during my gaming sessions.

Despite many emails and requests, 0x.bet has never provided the technical evidence they claim exists. They repeatedly state that the report is "confidential" while refusing to disclose the information needed to verify their decision.

My case has now been ongoing for more than seven months. I am still waiting for transparency and a fair resolution.

If anyone has had a similar experience with 0x.bet, I would appreciate hearing from you.

Thank you for your reply.

I understand that technical issues can be complex. However, this case is no longer about speculation. It is about evidence.

For more than seven months, 0x.bet has refused to disclose the technical report they rely on while simultaneously asking me to accept their conclusions. The game provider has confirmed there were no game malfunctions or duplicate win events.

If the casino’s decision is based on another system or platform issue, then it should have no problem providing objective technical evidence to Casino Guru or to me.

Extraordinary claims require extraordinary evidence. So far, none has been provided.

Thank you for your response.

There is another important inconsistency that has never been addressed.

On 3 March, 0x.bet publicly stated on Trustpilot that the issue was caused by the game provider. Later, they changed their explanation and claimed it was a platform malfunction. These are two different explanations, and no evidence has ever been provided to support either one.

Furthermore, even if there had been an error that resulted in my winnings being higher than they should have been, it does not automatically justify confiscating 100% of my balance.

If the casino believes that only part of the winnings was affected, then why was my entire balance of approximately €595,000 removed? Why was no calculation provided showing what the correct balance should have been?

These are reasonable questions that still remain unanswered after more than seven months. I hope Casino Guru will continue requesting the technical evidence and an explanation of how the casino calculated my final balance.

Hello, of course it's about facts and proofs, and I'm glad to see you lodged a complaint because that's our way of considering fairness. It's really nice, and eventually that poses a complication right from the start: thorough investigations, AML checks, and game provider involvement are rather common. Though I understand that players are not happy about it, I can see why they feel that way.

I also understand that a technical glitch is painful. And understand your opinion on this.

Hopefully the matter will be resolved fairly soon.

Γεια σας, έχω ένα πρόβλημα με το καζίνο 0xbet. Ζήτησα αυτοαποκλεισμό λόγω προβλημάτων και έστειλα ένα email πριν από 3 ημέρες. Με αγνόησαν και συνέχισα να κάνω καταθέσεις και στοιχήματα μέχρι τώρα, μεταξύ €3000-€4000. Η ερώτησή μου είναι, έχω το δικαίωμα να ζητήσω αποζημίωση από τη στιγμή που έστειλα το email μέχρι τώρα;

Σας ευχαριστώ

Αυτή θα μπορούσε να είναι η απάντηση στα ισπανικά.

Hello, that is clearly an unpleasant situation. Submitting an official complaint was a smart move. In my opinion it's best to see what the casino operator has to add to this. Without knowing details, it could be misleading to speculate. I know it's not easy, but the first part of the complaint can be slower, so please be patient.