Casinos breach rules always

is anyone have a problem

Hello players

i always wants to close my account after informed my addiction but the casinos never close my account in first instance, if other people also have same problem with Antillephone nv gaming licenses?

Hello player,

so what do casinos usually do?

I'd also like to know whether you ask for direct self-exclusion or just mention you may have a gambling problem, please? According to all your closed complaints, I would say you have an idea how things work in the gambling industry 🙂.

Hi

my Complaints always been end up with unsuccessful especially Antillephone nv. I want you guys to warn other players registering with curacao casinos because no protection for players money. Please tell me how to get legal advice against curacao jurisdictions.

Hello, 

we try to warn them all this is the purpose of all Casino Guru's activities, I assure you.

The only advice that comes to my mind is to consult the situation with any lawyer with good knowledge of the gambling industry. The Curacao authority is not well known for its good and fair attitude towards players, I'm afraid.

Hi

Then can you able to warn curcacao jurisdictions about for players protection. If they don’t protect the players they will loose the business. Because in casinoguru curacao casinos business is a lot more than other jurisdictions. Otherwise can you make a warning about all the curacao casinos then only we think about it before open a account.

Hello,

we constantly try to cover every possible way how to warn players. However, we can't act as an official regulator. We can advise and support players in a role of a moderator. To your concern about casinos licensed in Curacao, we can't say all of those are bad just for being under this licensing authority. We put much effort into providing a piece of important information for every casino on its casino panel, you can also find user reviews in advance. If you personally think that all casinos licensed under Curacao authority are not good for you, please use a filter to show you only what you really want to see:

Honestly, every casino loses some part of their reputation rating when they only have the Curacao license and nothing else. Large amount of casinos have the Curacao license, because it's relatively easy to get.

It's also true that many of the casinos licensed in Curacao have a bad reputation, on the other hand, there are also great casinos who own the Curacao license.

The bad thing about the Curacao license is the fact that even if it's obvious that the casino treated the player unfairly, the authority usually favours the casino anyway.

Hi

thanks for your reply. If Curacao favour the casino for always. What is the point of players protection and money? I have seen all the Curacao casinos only like this, not in Mga or ukgc or khanawake gaming. Please tell me where to deal with if Curacao regulator not helpful and favour the casino. Because all of my complaints been 2000$ average, I can’t get legal advice because the amount was very low to pay for any fees.

Hello, the reality is as you just described it. If the regulator does not care, you can always try to bring the case to court. So we can all have the justice- well, how many players have the money to pay all the fees and a good lawyer, I wonder? I can hardly see any other option here.

Since I can see you have many complaints submitted and many of them were against casinos with bad reputation, I'd be more picky about the casinos where you want to play and if you find a few that you like and have no issues there, I'd stick to them. That's the first step you can do in order to protect yourself from bad casinos.

Hi

According to my last complaint was unsuccessful, if the players inform the operator to close the account without telling gambling addiction wouldn’t eligible to get refunds. Because I told operator to close my account they didn’t do it for 6 days intentionally then they did after I lost 2000$ again.

Hello, it's a sad thing but Daniel made the point. Find a reliable casino with a good or better reputation, it should be much safer there for you.

Hi

I am proceeding one of my complaint to legal lawyers, I am looking for some documents I sent to petronela last year. I need those documents to proceed my complaint. I already sent mail to her about this but I haven’t received any reply. Could you please remind her about this because you guys are very busy. Please help me to get those documents. Forum is really quick response that’s why I am contacting here.

Sure, I'll let her know through our internal chat. I hope you'll have success with the case 🙂

Hey Anto1318.

I have just forwarded all the documents I could find from your email address. I hope It will help your case. 🙂

Hi

can you tell me when was Zevcasino closed? I am looking for my closure account confirmations from Zevcasino I sent to petronela. Please reply.

Hey Anto1318.

We did close ZevCasino on our site on 15/02/2021, but it may not be an exact date of their closure. It is just the date when we did find it out.

Well, what can I say, I have played online casinos relatively recently.

Hello.

Does it mean you have no bad experiences? That's definitely good. 🙂 Where do you play?