Dear Casino Guru, thank you.
A question has been revolving in my mind: Is Casino Guru truly unbiased, or is it merely an agent for these betting sites?
Why are my posts rejected repeatedly? Come, I am ready to provide clear proof for all my allegations. Speak with me directly and make this entire conversation public. I challenge you—every single user will agree with me.
Is 1xBet deliberately providing false information to harass users, cutting off communication, and scamming them out of their money?
According to the rules of licensing authorities, if a player does not accept the company's decision, the company is obligated to provide the user with ADR (Alternative Dispute Resolution) services. But does the company actually provide this?
It has been 6 to 7 months now, and I have been sending email after email to their support, yet they do not reply. Their live support continuously gives incorrect guidance and harassing, robotic responses—why? Today, I am attaching evidence to prove this.
However, I fear that Casino Guru might just reject my post again.
If they do not provide a solution, they usually issue a final decision and block further communication with me. But why is it that even when I send emails from my registered address, months pass without a single reply? Why does their live chat give incorrect directions? When I explicitly request ADR services, why do they give evasive answers and cut off communication? I demand answers to these questions.
Furthermore, isn't 1xBet legally obligated to refund the original deposit amount (excluding any winnings or bonus funds) if a user's account faces issues?
My ID: 1081089705
Gmail: [email protected]
When I email them from my registered address, they ignore me. Yet, when a complaint is filed on Casino Guru, they drag it out for months replying here. Is this not harassment?
I demand that you make my post public. If 1xBet and Casino Guru have the honest courage, answer me logically in this public thread. I possess thousands of proofs backing every single statement I have made.
My ID: 1081089705
Gmail: akramul1
[email protected]
