Προβλημα διευκρινησης σε αποκλεισμό

Καλησπερα σας. Ειχα κανει αυτοαποκλισμο στο casino rollingslots και σημερα εκανα νεο λογαριασμό σε θυγατρική τους την wildtokyo.

Ενω κατεθεσα κανονικα χρηματα και επαιξα (130 ευρο) μετα ενημερωθηκα οτι ο λογαριασμος πρεπει να κλεισει και μου τον μπλόκαραν. Τι θα γινει με αυτα τα χρηματα? Τι πρεπει να κανω?

(διευκρινιζω οτι τα χρηματα παίχτηκαν και χαθηκαν και μετα μετα με απεκλυσαν.) Ευχαριστω πολυ για οποια πληροφορία.

Εννοω οτι αφου δεν επιτρεποταν να παιξω δε θα επρεπε να ενημερωθω νωριτερα η να μη δεχτει το καζινο την καταθεση μου?

Hello,

so do you have an active balance in your casino account or have you already gambled the money, please?

If the account is about to be closed, you should get back your active balance.

In case of self-exclusion in a sister casino, each casino needs some time to evaluate your information to make sure it is truly you. Otherwise, somebody else's account may be closed instead. They probably found the match when you used your payment option so they acted and closed your account.

Next time maybe you should try contacting the support in advance saying: "Hello I asked for self-exclusion in your sister casino and now I want to deposit here. May I?" And see what is going to happen.

No. The sister casino accept my money . I lost my money but agter ban my acount.. And im asking now...

Why the sister casino accepts money from me??? How can i get them back???

Hello,

the sister casino accepted your money because it was not the casino you had self-excluded yourself from.

Frankly, there is no global self-exclusion tool so, in order to keep yourself out of the casino, you should inform each casino separately to be perfectly sure that they acknowledged your request. It's the safer way.

The important thing is: Have you mentioned that you have any gambling problems when you self-excluded yourself from the casino, please?

Anyway, global-self-exclusion is an idea we're currently working on:

https://casino.guru/global-self-exclusion-initiative