Dear Casino Guru Complaint Resolution Team,
I am contacting you to request your assistance with an unresolved deposit dispute involving 1xBet.
My details are:
1xBet ID: 1771480535
Deposit amount: 2,000 ETB
Payment method: Telebirr
Deposit date/time: 14 September 2026 at 21:43:49
1xBet case/query: 22318879
I made the 2,000 ETB deposit correctly through Telebirr, but immediately after the transaction, 1xBet marked the deposit as "Rejected."
I contacted 1xBet immediately and reported the problem. A query was created on 15 September 2026 under case number 22318879. I was instructed to wait until 21 September 2026, and I followed their instructions.
After 21 September, the matter was still unresolved. I repeatedly contacted 1xBet support and was told that their specialists were working on the case. However, no meaningful explanation or resolution was provided.
Later, 1xBet requested that I complete account verification. I fully cooperated and submitted all the documents they requested, including my Digital ID photo.
Despite completing the verification request, the case remains unresolved and the query status has not meaningfully changed since it was created.
I have continued contacting 1xBet through live chat, but different support agents repeatedly give me the same response that "our specialists are working on it" and that they cannot provide a timeframe for resolution.
I understand that investigations can sometimes take time. However, I have already followed every instruction from 1xBet, waited beyond the date they originally provided, and completed the additional verification they requested.
I am therefore asking Casino Guru to review my complaint and assist me in obtaining a clear response and resolution from 1xBet.
I would like 1xBet to clarify:
Why was my correctly completed 2,000 ETB deposit rejected?
Where are my 2,000 ETB currently?
Has my account verification been completed?
Is anything else required from me?
What is preventing the resolution of case 22318879?
Will the money be credited to my 1xBet balance or returned to my Telebirr account?
I have evidence of the payment, the rejected deposit, the query, the conversations with 1xBet support, and the verification process. I am ready to provide these documents and screenshots for your review.
I would greatly appreciate your assistance in communicating with 1xBet and helping me obtain a proper resolution to this matter.
Kind regards,
Geas Hussen Mohammed
1xBet ID: 1771480535
Email: [email protected]
Phone: 0910208163 / 0903387275
